Telephone Operator (37.5 Hour)

The Department of Mental Health and Addiction Services seeks a qualified individual for the position of Telephone Operator within Connecticut Mental Health Center, 34 Park Street, New Haven, CT  06519. This position is 3rd shift, 12:00 a.m. - 8:00 a.m., full-time, 37.5 hours per week,  rotating every other weekend and holidays.    

*The entry level compensation rate for these positions shall be ten percent (10%) below the minimum compensation listed on this bulletin for an employee in his/her initial working test period. Upon completion of the initial working test period, the employee shall advance to the minimum (Step 1) of the salary schedule and be paid accordingly.

Please ensure that your application is complete and you have included your resume in the 'Resume Tab' as part of your application. You will be unable to make revisions once you submit your application into the JobAps system.   Applicants invited to interview will be requested to supply a copy of their valid motor vehicle license. 

Questions about this recruitment should be directed to Donna Zwilling, MHA-DMHAS-Recruitment@ct.gov or (203) 974-7634.

In a state agency this class is accountable for independently performing a full range of tasks involved in operating a PBX telephone switchboard, desk console or other electronic telephone system and for acting as a receptionist.

Serves as a central answering point for incoming calls; determines caller's needs and transfers caller to appropriate extension; answers telephone inquiries and provides general information regarding activities of the agency; receives and announces visitors and directs them to their destinations; uses telephone to locate persons; performs general clerical duties such as typing, filing, distribution and processing of mail, receiving deliveries, etc.; may staff communications center for agency; may train relief operators; performs related duties as required.

Knowledge of and ability to operate a PBX telephone switchboard, desk console or other electronic telephone system; interpersonal skills; oral and written communication skills; some clerical skills; ability to speak clearly and distinctly in accordance with acceptable English usage; ability to follow written and oral instructions; ability to utilize computer software.

Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator.

One (1) year of experience providing regular periodic relief telephone operator coverage in a state agency may be substituted for the General Experience.

Incumbents in this class may be required to work in tiring positions performing repetitious and monotonous tasks for extended periods of time.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.