Motor Vehicle Analyst

The State of Connecticut Department of Motor Vehicles is recruiting within the agency for a Motor Vehicle Analyst position.  This is a full time position that investigates and resolves dealer and repairer complaints within the Commercial Vehicle Safety Division (CVSD).  The schedule is Monday - Friday, and the hours are 7:30 am - 4:00 pm with a ½ hour unpaid lunch break.  The Analysts in this unit report to a MV Lieutenant who oversees Dealer and Repairer inspections and enforcement.

In order to be considered for this job opening, you must be a current employee of the Department of Motor Vehicles, who has permanent state status, and meet the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

Applicants are required to submit a resume on the resume tab with their submission.  (Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off.  Failure to do so may prevent you from being able to upload documentation and submit your application.) 

Questions about this recruitment and these required documents should be directed to the Department of Motor Vehicles human resources office:  Shabina Bhura, Shabina.Bhura@ct.gov, (860) 268-5268.

In the Department of Motor Vehicles this class is accountable for independently performing a full range of tasks at the professional level in administration, research, planning, legal, management analysis and/or customer service or acting as an assistant to the manager of a medium field operation.

Performs a variety of tasks in any of the following areas: administration, research, legal, planning, management analysis and/or customer service functions; oversees assigned agency project management initiatives; prepares administrative, budgetary, research and management analysis reports; conducts research and corresponding analysis in assigned areas and topics; assesses impact of state and federal legislation on agency programs; researches and designs programs and strategies to enhance customer service delivery options; reviews programs and expenditures for compliance with grant contracts; recommends improvements to agency business practices and oversees the development and implementation of such improvements; provides training and consultative services to agency staff and units; drafts agency procedures; serves on major agency strategic initiative project teams and provides technical and administrative support; designs and/or modifies agency forms; assists in coordinating projects or initiatives between assigned unit and other bureaus, divisions and/or agencies; mediates and resolves contested issues and cases; explains statutes, regulations and policies to the public and agency staff as necessary; may refer cases for hearings and testify as required; acts for the branch manager in his/her absence; performs lead/supervisory duties as assigned; performs related duties as required.

Knowledge of agency functions and activities; knowledge of and ability to interpret and apply statutes, regulations, policies and procedures pertaining to motor vehicle issues such as registration, title and driver licensing; knowledge of business and public administration principles and practices; knowledge of research and data analysis methodologies; knowledge of grants and contracts preparation and administration; knowledge of customer service strategies and techniques; interpersonal skills; oral and written communication skills; project management skills; ability to prepare data, reports and studies; ability to analyze problems and recommend effective solutions.

Six (6) years of technical experience in planning, management analysis, research, administrative and/or customer service functions.

One (1) year of the General Experience must have been at an advanced technical level in a motor vehicle environment requiring the exercise of some independent judgment in research, planning, management analysis, administration and/or customer service.

Note: Advanced technical level is interpreted to be at or above the level of Head Motor Vehicle Examiner.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in public administration, business administration or related field may be substituted for one (1) additional year of the General Experience.
3. Successful completion of a Connecticut Careers Trainee (CCT) or a Pre-Professional Trainee (PPT) program may substitute for the General and Special Experience.

Preferred candidates will possess:

•Considerable knowledge of statutes and regulations related to dealers and repairers

•Experience using Midrange, NMVTIS, CarFax, CIVLS dashboard, CATER 

•Excellent verbal and written communication skills

•Strong ability to resolve consumer complaints against regulated businesses

•Ability to recognize violations of motor vehicle laws and regulations 

•Mechanical knowledge of automotive parts and accessories

•Ability to present evidence and testify at administrative hearings

•Strong investigative skills and ability to handle a large case load  

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.