Information Technology Manager 1

The State of Connecticut, Department of Administration (DAS), Bureau of Enterprise Services and Technology (BEST) is seeking to hire an Information Technology Manager 1 who will serve as an Application Services Manager.  The position is 40 hours per week and  must work within the hours of 7:00am to 5:00pm.  It will be located at 55 Farmington Avenue, Hartford, CT .  If you want to be part of the management team that supports State agencies in their mission to serve the citizens of Connecticut, then this may be the job for you.  At BEST you will work with a team of technically diversified individuals that are dedicated to providing business solutions to our customers.  If working with a group of professionals that are open to new ideas and are willing to roll up their sleeves to get the job done interests you, then please read further and apply!

All applicants are required to upload a cover letter with their submission. (Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off. Failure to do so may prevent you from being able to upload documentation and submit your application.)

All applicants must also include a resume within the "Resume Tab" of their application.

NOTE: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: performance reviews, attendance, supervisor references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez, elena.vazquez@ct.gov, 860-713-5166.

Within the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

• Forecast, plan, research and select new technologies to meet business goals
• Lead and direct interdepartmental teams towards integration of these new services into application portfolio.
• Analyze various technical solutions and recommend based on technical and financial merits.
• Work closely with business partners, system integrators and other state agencies.
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Ensure security of data, network access and backup systems
• Develop reliable metrics for strategic capacity plan
• Oversee the development and enhancement integrating
new and legacy systems.
• Work with staff to develop plans and strategies so client services can be enhanced, user effectiveness improved and innovation encouraged.
• Analyze complex business needs presented by the user community and/or clients and recommend technical solutions.
• Ensure development best practices by creating, maintaining, and enforcing standards/procedures
• Interface with other teams within Bureau of Enterprise Systems and Technologies (BEST) for infrastructure and data center support.
• Oversight of all phases of the System Development Life Cycle
• Oversight of coding standards for development by System Integrators (SI’s).
• Mitigate and resolve risks and issues.
• Provide reporting to executive management.
• Ability to research, diagnose, troubleshoot, and identify solutions to resolve system issues

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

Three (3) years of the General Experience must have been in a lead capacity.

Note: For State Employees, this is interpreted to be at the level of an Information Technology Analyst 3.

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.
2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.
3. For State Employees, four (4) years of experience as a Computer Operations Supervisor may be substituted for the Special Experience.

• Experience in the supervision and management of IT development staff
• Experience implementing IT projects with System Development Life Cycle methodologies
• Knowledge of security standards (National Institute of Standards and Technology (NIST) , Health Insurance Portability and Accountability Act (HIPAA) , International Organization for Standardization (ISO/International Electrotechnical Commissioner (IEC)
• Experience with business process improvement methodologies (ex. Six Sigma, Lean Management, Lean Six Sigma, Re-engineering)
• Knowledge and experience in managing IT vendor service agreements (Service Level Agreements (SLA's), Key Performance Indicators (KPI's), B25) and vendor performance/metrics

1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.

2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.