Recruitment #180703-7603EU-001
Location |
Hartford, CT
|
---|---|
Date Opened | 7/5/2018 12:00:00 AM |
Salary | $58,928 - $75,446/year |
Job Type | Open to the Public |
Close Date | 7/19/2018 11:59:00 PM |
The Department of Administrative Services' Bureau of Enterprise and Systems Technology (BEST) – Unified Communications Division is currently accepting applications for an Information Technology Analyst 1. The position is full-time, 35 hours per week, Monday through Friday and must work within the hours of 8:00 am to 4:00 pm with one hour for lunch. It will be located at 55 Farmington Avenue in Hartford, CT.
The Unified Communications unit maintains state employee productivity through effective use of technology. This includes the planning, maintenance and operation of the state’s telecommunications systems – including the new enterprise VoIP platform. The new system has been in the process of deployment since 2014 and presently serves over 14,000 Executive Branch users across 45 locations. Major installations include DAS at 450 Columbus Boulevard, OPM, DPH and DDS at the Capitol Avenue Complex and the Elected Offices at 55 Elm Street. A critical component of the transition to the new system is knowledge of the existing telecommunications infrastructure employed throughout the state.
All applicants must include a resume within the "Resume Tab" of their application, as well as upload a cover letter with their submission. (Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: performance reviews, attendance, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.
Applicants are required to upload a cover letter with their submission. (Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off. Failure to do so may prevent you from being able to upload documentation and submit your application.) Questions about these required documents should be directed to the hiring agency's human resources office: Name, elena.vazquez@ct.gov, (860) 713-5166.
The primary responsibilities of the position involve the coordination of the planning, configuration, design and installation of the data and telecommunications components within the enterprise VoIP environment. Typical duties of the position include:
• Develops location-specific configuration; documentation and monitor implementation
• Maximizes/maintains network performance by monitoring; troubleshooting problems and outages; scheduling repairs and upgrades
• Coordinates data and telecommunications circuit installations and the porting process with carriers and agency contacts• Documents telephone network by developing a maintaining configuration diagrams, telephone number and circuit inventories and location specifications
• On behalf of participating agencies, coordination and maintenance of the enterprise VoIP call accounting system
• Secures VoIP network system by establishing and enforcing policies; defining and monitoring access
• Performs moves, adds and changes relative to the components of the enterprise VoIP system – including initial provisioning, training, voicemail, call trees and enterprise faxIn addition, the position performs the following duties in support of the state’s telecommunications services:
• Reports network operational status by gathering, prioritizing and documenting information
• In coordination with the DAS Business Office, acts as a liaison to agencies relative to the state’s telecommunications expense management application
• Develops data and telecommunications specifications for requests for proposals; coordinates the RFP analysis and review process
• Acts as the primary point of contact for telecommunications carriers relative to service changes and contractual maintenance
Demonstrated work experience and knowledge in the following areas:
• Management of a telecommunications network consisting of a minimum of 500 users – including capacity planning and provisioning of incoming and outgoing telecommunications services using Time Division Multiplexing (TDM), Primary Rate Interface (PRI), Session Initiation Protocol (SIP) and Voice over Internet Protocol (VoIP) components
• Coordination with telecommunications carriers – including provisioning of Directed Inward Dialing (DID), the porting process and service management
• Organization and coordination for the state’s telecommunications procurement process – including Requests For Information (RFI) and Requests For Proposal (RFP) management
• Administrative processes – including ordering and billing of telecommunications services, call accounting and auditing applications and Telecommunications Expense Management systems
• Mobile devices – including acquisition of hardware, management of carrier plans and mobile device management
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.