Supervising Special Investigator

The mission of the Connecticut Department of Consumer Protection (DCP) is to ensure a fair and equitable marketplace as well as safe products and services for consumers in the industries that it regulates. The Investigations Division of DCP seeks to protect the public from unfair or deceptive business practices, including fraud and scams that affect the Connecticut marketplace.  The Division investigates alleged violations of the Connecticut Unfair Trade Practices Act (CUTPA). The Division covers a broad spectrum of oversight, including in the fields of Home Improvement and New Home Construction, which can cause significant financial harm to consumers.

DCP's Investigation Division has a current opportunity for a Supervising Special Investigator. This position oversees the Consumer Fraud's Investigation Unit and the Charities Examination Unit within the Investigation Division. The Supervising Special Investigator is tasked with responsibility for overseeing the agency's investigations of homemaker companion agencies, charitable solicitation, and conduct that potentially violates the Connecticut Unfair Trade Practices Act.

This position is based at 450 Columbus Blvd., Hartford, but requires statewide travel.

This position is full time, 40 hours per week, Monday through Friday, however, must be flexible in order to meet the needs of the agency. 

Interested candidates are required to upload a cover letter and resume with their submission. (NOTE: in order to upload documents, you must ensure that your Internet browser's 'pop-up' blocker is off.  Failure to do so may prevent you from being able to upload documentation into JobAps).  Questions about these required documents should be directed to Deborah Craig, Deborah.craig@ct.gov, 860-713-5313. 

 

This is a competitive position.

In order to be considered for this job opening, you must be a current employee of the Department of Consumer Protection, who has permanent state status, and meets the Minimum Qualifications as listed on the job opening.  You must specify your qualifications on your application. 

In a state agency this class is accountable for supervising the staff of an investigative unit engaged in investigating complaints and alleged violations of state laws and regulations.

Assists managerial employees in administering statutes relating to area of regulation assigned to department; schedules, assigns, oversees and reviews work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit operational procedures; develops or makes recommendations on the development of policies and standards; testifies at hearings and in court; prepares arrest warrants; prepares search and seizure warrants; conducts surveillance; assists administrators in reviewing complaints and violations and determining appropriate course of action; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; performs related duties as required.

Considerable knowledge of investigatory methods and techniques; considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant state laws and regulations; considerable interpersonal skills; considerable oral and written communication skills; considerable interviewing skills; ability to utilize computer software; supervisory ability.

Seven (7) years of investigatory experience in health care, insurance claims, law enforcement or a regulatory field.

Three (3) years of the General Experience must have been investigating complaints at the level of Special Investigator.

1. College training in law enforcement, health care or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.

Five (5) years of experience investigating violations of CT Unfair Trade Practices Act, Homemaker Companion Act, Home Improvement Act, and other consumer fraud;

Five (5) years of experience preparing investigative reports for administrative hearings and/or courtroom litigation; Experience drafting investigative reports and affidavit of arrest warrants;

Experience in undercover or covert operations;                                                                                                                                                                                                   

Experience supervising, leading, or providing guidance to colleagues, Interns or others conducting regulatory or law enforcement investigations;

Experience working collaboratively with other regulatory or law enforcement agencies during the course of investigations:

Experience identifying and/or implementing process improvement initiatives;

Certification from nationally recognized fraud organizations: (for example; Association of Certified Fraud Examiners, Reid Technique of Interview and NW3C's Advanced Financial Practical Skills)

1. Incumbents in this class may be required to travel.
2 Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.