UConn Dispatcher Trainee

 

The Division of Public Safety, Police Department at the Storrs Campus of the University of Connecticut is seeking applicants for two UConn Dispatcher Trainee positions. This is a fast paced public safety emergency services dispatch center position that requires heavy computer use and the ability to multi-task.  The incumbents in these positions will be required to work varying hours, including evening and night shifts, weekends & holidays.  These are full-time, permanent positions with a minimum annual salary of $40,226.10. These positions will be appointed at the entry level of UConn Dispatcher Trainee with promotional opportunity available.  The selected candidates will be expected to successfully complete the training and experience required to qualify for the target level of UConn Dispatcher. Employment of the successful candidate will be contingent upon the successful completion of a criminal background check.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening and must specify your qualifications on your application.  If selected for an interview, you will be asked to provide the following: last two (2) performance appraisals and attendance records for the last two (2) years (current state employees only) OR the names, titles and phone numbers of three, current professional references (non-state employees).

In the University of Connecticut, this class is accountable for receiving class room and on-the-job training in providing a communications link between law enforcement, emergency services and the general public.

Receives on-the-job training in answering calls from the public and responding to complaints and emergency situations by assisting in the dispatching of public safety personnel to incidents within their jurisdiction; receives training in operating communications equipment; assists in contact of appropriate authorities; assists UConn Dispatchers by researching information for public safety personnel on matters such as stolen vehicles and criminal records; receives training and assists with monitoring radio frequencies and dispatching backup assistance to other police departments when needed; assists with maintaining records of communications received; receives training to record, code and enter pertinent law enforcement information and daily activity data into computer terminals and manual logs; completes various law enforcement forms; provides general information to the public; performs related duties as required.

Some knowledge of and ability to operate communications equipment; knowledge of basic first aid and safety procedures; interpersonal skills; computer keyboarding skills; ability to think and act quickly in emergency situations with judgment and discretion; ability to speak proper English and to enunciate clearly; ability to follow oral and written instruction; ability to exercise discretion in handling confidential information; ability to maintain manual and electronic records.

Any experience or training which would provide the skills and abilities indicated above.

Excellent interpersonal and communication skills including the ability to listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; basic reading comprehension skills that demonstrate ability to problem solve and make sound decisions; ability to determine priorities among multiple issues; excellent computer skills; good typing skills that demonstrate speed and accuracy; knowledge of terminology, coding, symbols and standard abbreviations used in radio communication; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to emergency services; and ability to analyze problems and take appropriate actions.

1. Incumbents in this class must receive certification as a Telecommunicator within three (3) months of appointment.
2. Incumbents in this class must receive certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems and certification as an Emergency Medical Dispatcher (EMD) within three (3) months of appointment.
3. Incumbents in this class may be required to work a schedule that includes weekends, evenings, and holidays.
4. Incumbents in this class must possess a high school diploma or certification of having passed the General Educational Development (GED) examination.

In addition to the checking of references and facts stated in the application, a thorough background investigation of each candidate will be made before persons are certified for appointment.

1. A physical examination may be required by the appointing authority.
2. Applicants for this class must possess normal hearing and vision.

Incumbents in this class are required to work in tiring positions for long periods of time in a stressful environment.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp

Information concerning the University’s policies regarding the Cleary Act Statement, Non-Discrimination Policy, Accommodations for Applicants with Disabilities and Recruiting Veterans can be found on UConn’s Job page at:  https://hr.uconn.edu/jobs/

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.

 

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Classified/Non-Competitive

Classified/Non-Competitive