Chief of Continuous Quality Improvement

Executive Assistant 2

Recruitment #240513-3505EX-100


The State of Connecticut, Department of Children and Families (DCF) is recruiting a Chief of Continuous Quality Improvement (Executive Assistant 2) located in Hartford, CT.

  • Full-time, 40 hours per week
  • First (1st) shift
  • Monday - Friday
  • 8:00 a.m. - 5:00 p.m.
  • Hartford, CT
The Chief of Continuous Quality Improvement (Executive Assistant 2) shall report directly to the Deputy Commissioner. This leader will foster a culture of quality within DCF and will ensure that continuous quality improvement efforts are aligned with DCF's strategic goals.  

The responsibilities include, but are not limited to the following:
  • Collaborate with the Executive Team to define quality improvement targets and establish key performance indicators.
  • Conduct regular assessments of existing processes, systems and practices to identify areas of improvement.
  • Lead the development, implementation and oversight of the Federal Child and Family Services Plan (CFSP). This is the agency's strategic plan required by the Federal government in order to maintain Connecticut's ability to receive $100,000 million dollars a year in revenue.
  • Lead the implementation of CT-Kind. This is the DCF Client Case Management System which is also federally required in order to generate the $100,000 million dollars in revenue as indicated above.
  • Serve as a lead on federal reviews including: Administrative Case Reviews, Child and Family Services Review (CFSR), Quality Improvement and assurance initiatives. This work is imperative in meeting the Department's obligations to provide regularly requested reports on DCF case practice to comply with state and federal regulations. This position is also necessary to provide data and reports as deemed necessary and appropriate by oversight bodies such as the Child Advocate.
Working together with families and communities to improve child safety, ensure that more children have permanent families, and advance the overall well-being of children is the central focus of the Department of Children and Families (DCF). DCF protects children who are being abused or neglected, strengthens families through support and advocacy, and builds on existing family and community strengths to help children who are facing emotional and behavioral challenges, including those committed to the Department by the juvenile justice system.

  • To work for a Forbes top company: ‘ForbesState of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule;
  • A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings
  • Extensive pension plan and supplemental retirement offerings.
  • Paid time off - including 13 paid holidays per calendar year.
  • Professional growth and paid professional development opportunities.
  • A healthy work-life balance to all employees.
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
  • Engage in a rewarding career
  • Assist our employees so they can achieve success
  • Make a difference in the public sector
  • Work together in a collaborative team environment  
Connecticut offers you a blend of professional advancement and a high-quality lifestyle. As a state we are renowned for our top-tier medical facilities and ample opportunities for career growth and development. Beyond professional prospects, Connecticut boasts a high standard of living, featuring safe communities, excellent schools, and a diverse range of cultural and recreational activities. This combination of professional excellence and a well-rounded lifestyle make Connecticut an appealing destination for those who want to thrive both in their careers and personal lives.

There are so many things to love about living, working, and playing in our state including these Key Facts and Figures:
  • #4 in the U.S. for employees with advanced degrees
  • #3 in the country for quality of K-12 education
  • #5 for quality of life in the U.S.
  • 2,000 miles of hiking/bike paths
  • 618 miles of scenic coastline
  • 21 world-class art museums
  • Five Tony-Award winning regional theatres, and more!
Check out CTVisit; they share so much valuable information on what it's like to work, play and live in our state!


Selection Plan

This position will be appointed in accordance with sections 5-198 (10) of the Connecticut General Statutes, as qualified by Public Act 13-247 which states "Executive Assistants to each state elective officer and each department head, as defined in section 4-5, provided (A) each position of executive assistant shall have been created in accordance with section 5-214, and (B) in no event shall the Commissioner of Administrative Services or the Secretary of the Office of Policy and Management approve more than four executive assistants for a department head."

For Assistance in Applying:

Please read or watch our Applicant Tips on How to Apply!

Application Process:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.

For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.

In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to

Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut.

Selection Process:

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

Read through this helpful link to prepare for your interview.

Contact Information:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.

Should you have any questions pertaining to this recruitment, please contact Christopher Lavallee at


Acts as an executive assistant to a state elective officer or department head as defined in Section 4-5 of the Connecticut General Statutes and performs such duties as are assigned.


This class is reserved for individuals who are directing and overseeing a major program area where the size, complexity and span of control warrant an executive at this level.


  • Master or Doctoral degree
  • Experience with Child Welfare and/or Human Services
  • Experience with large amounts of data and analytics on an advanced level
  • Experience using all functionality within Excel at an expert level
  • Experience writing reports
  • Experience with Federal and State legislation



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


Appointed in accordance with sections 5-198 (10) of the Connecticut General Statutes.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.