Connecticut StateDepartment of Administrative Services

Supervising Special Investigator


Recruitment #220527-7770AR-001


The State of Connecticut, Department of Consumer Protection's (DCP) mission is to ensure a fair and equitable marketplace, safe products and services for consumers in the industries that we license, regulate and enforce. The Department has several divisions and operational groups, each with its own area of expertise including Education and Outreach, Communications, Legislative and Policy, Legal, Drug Control, Foods and Standards, License Services, Investigations, Gaming, Liquor Control, Occupational & Professional Licensing and Operations.

Who we are:
The Division investigates alleged violations of the Connecticut Unfair Trade Practices Act (CUTPA). The Division covers a broad spectrum of oversight, including in the fields of Home Improvement and New Home Construction Homemaker Companion agencies, and Charity Fraud, which can cause significant financial harm to consumers.

The Investigations Division is recruiting for two (2) Supervising Special Investigator positions. This position oversees the Consumer Fraud's Investigation Unit and Home Improvement Enforcement Unit within the Investigation Division. The Supervising Special Investigator is tasked with responsibility for overseeing the agency's investigations of homemaker companion agencies, home improvement, new home construction, and conduct that potentially violates the Connecticut Unfair Trade Practices Act.

Position Details: 
In these roles, Supervising Special Investigator will be responsible for overseeing staff; which includes special investigators and accounts examiners within the CT Unfair Trade Practices Act (CUTPA), Home Improvement and New Home Construction Unit of the Investigations Division. In this role the supervisor assigns, oversees, and reviews the work product of staff; provides training and assistance; conducts performance evaluations; establishes and maintains unit operational procedures; develops or makes recommendations on potential legislative changes for statue proposals as it relates to CUTPA; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; and performs related duties as required.

Job Highlights:
This is a full-time position which may include occasional weekend hours. The duration of each scheduled shift will be eight hours with the average scheduled work week being 40 hours .

*This salary range may increase effective July 1, 2022.

Selection Plan

To Apply:

  • In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to
Important Information After You Apply:

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Connect With Us:

Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact


In a state agency this class is accountable for supervising the staff of an investigative unit engaged in investigating complaints and alleged violations of state laws and regulations.


Assists managerial employees in administering statutes relating to area of regulation assigned to department; schedules, assigns, oversees and reviews work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit operational procedures; develops or makes recommendations on the development of policies and standards; testifies at hearings and in court; prepares arrest warrants; prepares search and seizure warrants; conducts surveillance; assists administrators in reviewing complaints and violations and determining appropriate course of action; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; performs related duties as required.


Considerable knowledge of investigatory methods and techniques; considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant state laws and regulations; considerable interpersonal skills; considerable oral and written communication skills; considerable interviewing skills; ability to utilize computer software; supervisory ability.


Seven (7) years of investigatory experience in health care, insurance claims, law enforcement or a regulatory field.


Three (3) years of the General Experience must have been investigating complaints at the level of Special Investigator.


1. College training in law enforcement, health care or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.


  • Experience preparing investigative reports for administrative hearings or courtroom litigation.
  • Experience organizing undercover or covert operations.
  • Experience supervising or leading colleagues.
  • Experience working with other regulatory or law enforcement agencies during the course of investigations.
  • Experience reviewing work of colleagues.
  • Certification from nationally recognized fraud organizations (for example; Association of Certified Fraud Examiners, Reid Technique of Interview and NW3C's Advanced Financial Practical Skills).


1. Incumbents in this class may be required to travel.
2 Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.