Connecticut Careers Trainee (Social & Human Services) (40 Hour)

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Should you have questions pertaining to this recruitment, please contact Elizabeth Weston at Elizabeth.Weston@ct.gov

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

Note: You will be unable to make revisions once you officially submit your application to the State of Connecticut. Candidates who submit an untimely, incomplete or inaccurate application will not be considered for this employment opportunity.

During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s). These documents may include: performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency.

In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.

• Conduct UI Re-Employment Services & Eligibility Assessment Program (RESEA) interviews with claimants 1:1. Review claimant's efforts to find work and advise claimants about the services available in the AJC to assist in their return to the workforce. Identify potential UI eligibility issues. Provide labor market and career information that addresses claimant’s specific needs. Make referrals to supporting agencies for re-employment services and/or training.
• Register/Enroll customers in Wagner-Peyser via the state's workforce development business system, CTHires, and provide job matching assistance. Record activities and messages regarding services provided.
• Provide employment services (both virtually and in-person) to job seekers in the Hamden American Job Center (AJC)/South Central Region on a rotating basis by providing job search assistance, assisting with the completion of online job applications, critiquing & guidance on résumés and advising on cover letters and thank you letters.
• Facilitate employment readiness workshops to job seekers on topics such as, but not limited to: Fundamentals of Résumé Writing, Interviewing Strategies & Techniques and Successful Job Search Strategies.
• May assist UI customers with filing claims, address changes, weekly claim assistance and provide general UI information/assistance. Review the rules of UI eligibility with customers and all the various services and resources available in the South-Central Region's Workforce Development system to help customers return to work sooner, before UI benefits exhaust.
• Maintain & record messages, activities & case notes in the UI business system, IBM and CTHires.
• Determine eligibility for Dislocated Worker status based on Agency guidelines and certify job seekers as dislocated workers.
• Perform other related duties as required.
• More information can be found here.

Oral and written communication skills; ability to acquire knowledge and skills required for the target classification; ability to understand, evaluate and solve problems by exercising judgement and logic; ability to read, interpret and understand written material; ability to perform basic arithmetical computations; ability to interpret charts, graphs and tables; learning and reasoning ability; ability to establish and maintain cooperative relations with superiors, associates and general public; ability to utilize computer software.

Possession of a Bachelor's or Master's degree.

NOTE:

1. If the target job classification has a Substitution Allowed that requires the Bachelor's or Master's degree to be in a specific area(s), then these specific degree areas are required for appointment to the Connecticut Career Trainee classification.
2. Candidates cannot be appointed until all degree requirements are complete.

• Experience working in a high volume/production environment.
• Experience completing multiple duties simultaneously within specific deadlines.
• Experience using Microsoft Word, Outlook, and Excel.
• Experience providing customer service and interacting with people from various backgrounds.
• Experience using virtual platforms (such as Microsoft Teams, Zoom, etc.) to participate in meetings, and provide training, and collaborate on documents.
• Experience with workshop presentations.
• Experience working with community based organizations.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.