Information Technology Analyst 3 (40 Hour)

Would you enjoy designing and implementing core IT infrastructure that helps to improve public safety throughout Connecticut?

The State of Connecticut is seeking a full-time, solutions-oriented, Information Technology Analyst 3 . The ideal candidate  will be a seasoned IT Architect, with significant experience in implementing complex storage and networking solutions.

This is an outstanding opportunity to join our Information Technology (IT) team at the Department of Emergency Services and Public Protection (DESPP) in the IT Services Operations Unit working with a focus on DESPP IT Core Infrastructure. DESPP is centrally located at 1111 Country Club Road, Middletown, CT, right off I-91 and offers free parking.

This position is 40 hours per week, Monday through Friday work schedule (off-shift support required, as needed) and may be eligible for Telework. A competitive benefits package is offered which includes healthcare coverage, wellness programs, and paid time off.

Candidate selected for an interview must provide the following at the time of interview:

State Employees:

• Two (2) most recent performance evaluations
• Cover letter
• Completed CT-HR-13 

Non-State Employees:

• Two (2) letters of professional reference from a current and/or previous supervisor
• Cover Letter
• Completed CT-HR-13 

Candidates who have been selected for employment with the Department of Emergency Services & Public Protection are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks.  Selection for employment is contingent upon satisfactory completion of the background investigation. 

Click here CT-HR-13 to complete the Criminal Convictions addendum.  The CT-HR-13 can also be found on the DAS website http://portal.ct.gov/das by typing in "CT-HR-13" into the "Search Department of Administrative Services" search field.  Also considered in this selection process:  Any pending or disciplinary history within the past 2 years and review of attendance records.  Failure to provide the required documents listed above or submit your application accurately and on time, will eliminate you from the recruitment process.

Should you have questions pertaining to the recruitment, please contact Lucy Manente at Lucy.Manente@ct.gov or 860-685-8200.

In a state agency Information Technology (IT) environment, this class is accountable for performing the most complex and technical support work and/or acting as a working supervisor of Information Technology Analysts engaged in information systems development or technical support.

All Functional Areas: Diagnoses host system problems and develops and coordinates resolutions; manages planning, analysis, design, selection, installation and implementation of new technologies; evaluates new technologies; tests and evaluates new hardware and/or software; makes recommendations for hardware and/or software purchases; determines interface and utility requirements and creates design specifications; acts as liaison to hardware and/or software vendors, system developers, programmers and management; develops and implements network and system security guidelines; makes recommendations for migration and upgrade directions; trains operators, systems developers and users on new procedures; conducts system performance analysis, tuning or storage management; conducts technical training programs for IT staff; acts as project coordinator overseeing other technical staff and support personnel; plans, coordinates and directs multiple projects of assigned staff; reviews work of assigned personnel; calculates project time and cost estimates; prepares necessary procedural specifications to meet design requirements; arranges necessary hardware and software availability; oversees hardware and software vendors; manages project budgets and schedules; reviews work of assigned Information Technology Analysts and serves as consultant and/or troubleshooter; reviews documentation work of assigned staff; communicates with business owners and management; facilitates meetings; assists in development of information technology policies, procedures and standards; participates in Request for Proposal (RFP) process; implements disaster recovery plans, assists in determining critical applications and personnel, or ensures offsite backups; defines data flow; performs related duties as required.

Network Support: Designs and implements complex communications networks; diagnoses and resolves problems using network management systems and utilities; performs related duties as required.

IT Security: Develops, tests and maintains agency disaster recovery plans designed to restore IT system operability; develops process and procedures in support of IT Business Continuity Planning; conducts platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions; conduct risk analysis of IT environments by assessing administrative, technical and physical safeguards; performs IT investigations to include maintaining chain of custody procedures; performs forensics and documents detailed reports of findings; performs related duties as required.

Main duties include, but are not limited to, the following:

• Provide technical expertise on and oversight of DESPP’s IT Architecture
• Design and help deliver complex, FBI CJIS-compliant IT solutions on-time and within budget
• Design, build, support and administer physical and virtual servers, data storage, voice and data networking platforms
• Design, implement and support business continuity and disaster recovery solutions to continuously enhance DESPP’s operational resiliency
• Lead, develop and cross-train unit staff to eliminate single points of failure across DESPP’s Core IT Infrastructure Group
• Collaborate with DAS/BEST, state, local and federal partners on enterprise architecture planning
• Serve as a key member of DESPP’s cybersecurity incident response team          

Considerable knowledge of principles and techniques of systems analysis, design, development, and computer programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of project management principles and techniques; considerable knowledge of principles, problems and techniques of data processing and data communication operations; considerable knowledge of data processing and data communications equipment and diagnostic tools; considerable knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; considerable knowledge of principles of complex computer operating systems; knowledge of principles and techniques of business information systems re-engineering; knowledge of network protocols and architecture; knowledge of practices and issues of systems security and disaster recovery; knowledge of applications systems development principles and techniques; knowledge of principles and practices of data base management; considerable interpersonal skills; considerable oral and written communication skills; considerable problem solving skills; considerable technical problem solving skills; considerable analytical skills; considerable ability to prepare correspondence, manuals, reports and documentation; considerable ability to analyze and resolve operational and communications problems; considerable ability to analyze and debug complex software programs; considerable ability to identify, analyze and resolve complex business and technical problems; some supervisory ability.

Seven (7) years of experience in information technology (IT) operations, programming, systems/software development or another IT related field.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

• 3+ years of experience managing vmWare and SAN storage arrays (including provisioning/monitoring/upgrading storage arrays and deploying/upgrading hypervisor hosts and guests)
• 3+ years of experience managing backup operations and DR plans
• Strong understanding of network topology, VLANs, routing protocols, and IP Subnets
• Strong understanding of L2/L3 network concepts
• 3+ years of experience of Microsoft Active Directory Services (including creating domain controllers, domain migrations, DNS mgmt., DHCP, Group Policy)
• Familiar with Solarwinds or equivalent IT monitoring systems
• Experience with Microsoft Systems Center
• Experience with implementing and adhering to change control processes
• Self-motivated, team player, problem-solver, and lifelong learner
• Ability to perform under considerable pressure and stress during emergency incidents
• Experience working with para-military and/or first-responder organizations supporting a 24x7x365 mission

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.