Information Technology Analyst 2 (40 Hour)

Would you enjoy managing a broad portfolio of IT projects that are designed to help to improve public safety throughout Connecticut?

The State of Connecticut is seeking a full-time, customer-focused and solutions-oriented, Information Technology Analyst 2 within the DESPP IT Applications Unit. . The ideal candidate will be a credentialed Project Manager, with significant experience in implementing complex, IT application and infrastructure projects, supporting an emergency services agency.

This is an outstanding opportunity to join our Information Technology (IT) team at the Department of Emergency Services and Public Protection (DESPP) in the IT Services Applications Unit. DESPP is centrally located at 1111 Country Club Road, Middletown, CT, right off I-91 and offers free parking.

This position is 40 hours per week, Monday through Friday work schedule (off-shift support required, as needed) and may be eligible for telework. A competitive benefits package is offered which includes healthcare coverage, wellness programs, and paid time off.

Candidate selected for an interview must provide the following at the time of interview:

State Employees:

•  Two (2) most recent performance evaluations
•  Cover letter 
• Completed CT-HR-13

Non-State Employees:

• Two (2) letters of professional reference from a current and/or previous supervisor
• Cover Letter
• Completed CT-HR-13  

Candidates who have been selected for employment with the Department of Emergency Services & Public Protection are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks.  Selection for employment is contingent upon satisfactory completion of the background investigation.  

Click here CT-HR-13 to complete the Criminal Convictions addendum.  The CT-HR-13 can also be found on the DAS website http://portal.ct.gov/das by typing in "CT-HR-13" into the "Search Department of Administrative Services" search field.  Also considered in this selection process:  Any pending or disciplinary history within the past 2 years and review of attendance records.  Failure to provide the required documents listed above or submit your application accurately and on time, will eliminate you from the recruitment process.

Should you have questions pertaining to the recruitment, please contact Lucy Manente at Lucy.Manente@ct.gov or 860-685-8200.

In a state agency Information Technology (IT) environment, this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment.

For All Functional Areas: Acts as liaison to hardware and/or software vendors, system developers, programmers and user community; evaluates and recommends products; participates in Request for Proposal (RFP) process; assists in estimating cost for annual budget; identifies and implements opportunities for cost savings; conducts system performance analysis, tuning and storage management; assists staff and customers in use of computer systems and software packages; trains operators, IT staff and end users on new procedures; participates in recovery activities; participates in the evaluation of new, related technologies; analyzes requirements and designs systems; participates in or coordinates project planning sessions with customers, analysts and team members to analyze requirements and provide design recommendations for moderately complex systems; provides technical consultation on moderately complex issues regarding the usage of the infrastructure, integration of applications systems into the infrastructure, etc.; participates in system integration testing of operating system, system utilities, hardware upgrades as well as new software and hardware technologies; works with project team to define and design scope for each project; plans, coordinates and schedules assigned projects; coordinates resources for project; ensures timely completion of all phases of project; evaluates and recommends vendors; performs related duties as required.

Software Development: Recommends and creates action plans for system development and/or integration; responsible for standards and design of physical data storage, maintenance, access and security administration; writes utilities for system management, reporting, file clean up and auditing; configures and installs application packages; develops and maintains documentation and manuals necessary at customer level; prepares time and cost estimates and initiates purchase requests for multiple projects; creates test files and performs system testing across multiple packages and systems; writes and programs system specifications; defines work and/or data flow; designs screens, forms and reports; defines data elements; prepares source code; designs and develops tables and relationships; arranges necessary hardware and software availability for assigned projects; may be responsible for design, development and implementation of new system interfaces for applications on multiple platforms from mid-range computers to client server and Internet based environments; analyzes assigned specifications, codes, tests and implements software solution, utilizing appropriate software engineering processes; debugs and/or corrects errors; maintains integrity of software; maintains and enhances existing programs; writes utilities for system management, reporting, file clean up and auditing; designs and develops routine to moderately complex applications; responsible for all phases of systems development life cycle; develops strategies for data acquisitions, archive recovery, security and implementation of routine to moderately complex applications; defines and develops the project scope of multiple projects; constructs operational Database Management System (DBMS) and data stores that enable informational, analytical management inquiry; performs backup and recovery on database management systems; configures database parameters, and prototypes designs; provides basic database support and troubleshooting; responsible for standards and design of physical data storage, maintenance, access and security administration; performs related duties as required.

IT Security: Assists in developing, testing and maintaining agency disaster recovery plans (DRP) designed to restore IT system operability; assists with development of processes and procedures in support of IT Business Continuity Planning; performs functions in support of platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions; performs functions in support of risk analysis of IT environments by assessing administrative, technical and physical safeguards; assists with IT investigations to include maintaining chain of custody procedures; performs forensics and documenting detailed reports of findings; monitors network activity for malicious activity; performs related duties as required.

Main duties include, but are not limited to, the following:

• Serve as the lead for DESPP IT’s Project Management Office (PMO) and leverage project management expertise and leadership across the agency’s IT Project Portfolio
• Lead and deliver complex IT application and infrastructure projects on-time and within budget
• Collaborate with DESPP IT and division staff to deploy business continuity and disaster recovery solutions to continuously enhance DESPP’s operational resiliency
• Gain experience and familiarity with FBI CJIS Security policies to help ensure that deployed solutions are, and will remain, CJIS-compliant
• Collaborate with DAS/BEST, state, local and federal partners on enterprise project planning
• Help develop and train DESPP IT staff on project management best practices
• Develop, document and report on key PMO metrics to demonstrate continuous improvement on IT project delivery  

Considerable knowledge of IT equipment and diagnostic tools; considerable knowledge of principles and techniques of systems analysis, design, development and programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of capabilities of computer technology; knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; knowledge of principles and techniques of software generation and programming; knowledge of practices and issues of systems’ security and disaster recovery; knowledge of computer operating systems; knowledge of project management principles and techniques; knowledge of principles and techniques of business information systems re-engineering; considerable technical problem solving skills; considerable logic and analytical skills; considerable oral and written communication skills; considerable problem solving skills; interpersonal skills; project coordination skills; considerable ability to analyze, troubleshoot and resolve data communications problems; considerable ability to write, test and debug computer programs; considerable ability to use programming development tools; considerable ability to prepare manuals, reports, documentation and other written materials; considerable ability to identify, analyze and resolve complex business and technical problems; ability to analyze and debug complex software programs.

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT related support area.

One (1) year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function. NOTE: For state employees this is interpreted at the level of Information Technology Analyst 1.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

• Demonstrated experience with leading and deploying complex IT application and/or IT infrastructure projects, on time and within budget
• Proven ability to effectively and efficiently manage a large portfolio of IT projects that span various levels of scope and complexity
• Active Project Management Professional (PMP) or equivalent certification
• Demonstrated success with leading a project management office (PMO) and implementing project management best practices
• Experience with Agile project management methodology
• Experience with implementing and adhering to change control processes
• Self-motivated, team player, problem-solver, and lifelong learner
• Ability to multi-task and perform under considerable pressure and stress during emergency incidents
• Experience working with para-military and/or first-responder organizations supporting a 24x7x365 mission

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.