Connecticut StateDepartment of Administrative Services

Information Technology Technician (40 Hour)

Recruitment #200624-7602FD-001

Introduction

Are you passionate about working in the Information Technology Field, serving in a role to help make Connecticut a safer state and where no two days are the same?  

The State of Connecticut has an outstanding opportunity for a motivated and detailed oriented individual to join our Information Technology (IT) team at the Department of Emergency Services and Public Protection (DESPP) in the IT Services - Applications Unit. 

As a full-time Information Technology Technician you will be part of our Information Technology team.  This individual will be the single point of contact for IT purchases, IT asset management, IT software and maintenance renewals, and collaborating with DESPP’s asset management team on the annual IT inventory process.             

As an Information Technology Technician the majority of your time will be spent interacting directly with agency staff from all six divisions and multiple support staff functions within DESPP, in addition to vendors and contractors. Your mission will be to continuously enhance DESPP IT’s asset management, audit, inventory and procurement controls posture.

This is a full time, 40-hours per week position, Monday through Friday work schedule.  A competitive benefits package is offered which includes healthcare coverage, wellness programs and paid time off.

Selection Plan

Candidate selected for an interview must provide the following at the time of interview:

State Employees:

  •  Two (2) most recent performance evaluations
  •  Cover letter 
  •  Completed CT-HR-13 

Non-State Employees:

  • Two (2) letters of professional reference from a current and/or previous supervisor
  • Cover Letter
  • Completed CT-HR-13  

Candidates who have been selected for employment with the Department of Emergency Services & Public Protection are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks.  Selection for employment is contingent upon satisfactory completion of the background investigation.

Click here CT-HR-13 to complete the Criminal Convictions addendum.  The CT-HR-13 can also be found on the DAS website http://portal.ct.gov/das by typing in "CT-HR-13" into the "Search Department of Administrative Services" search field.  Also considered in this selection process:  Any pending or disciplinary history within the past 2 years and review of attendance records.  Failure to provide the required documents listed above or submit your application accurately and on time, will eliminate you from the recruitment process.

Should you have questions pertaining to the recruitment, please contact Lucy Manente at Lucy.Manente@ct.gov or 860-685-8200.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for performing a full range of basic technical work involving infrastructure systems support in an Information Technology (IT) environment.

EXAMPLES OF DUTIES

Service/Help Desk: Provides a variety of user support services; provides help desk and/or problem determination services to users by responding to calls, email and personnel requests for technical support; assists users by determining and/or troubleshooting problems with network, hardware and software; escalates more complex problems to higher level information systems staff; uses hardware and/or software aids and diagnostic tools to troubleshoot network; installs and configures local and network printers, scanners and other peripherals; assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and other office productivity software; acts as liaison between users, information systems support staff and vendors; provides user support training; maintains materials such as manuals, user guides and training materials; performs, coordinates or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products; maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams; performs related duties as required.

Main duties include, but are not limited to, the following:

  • Inventory and establish an organized portfolio of all IT assets
  • Serve as the point of contact for all IT equipment, software, training, service, and warranty procurement and payment documentation for DESPP IT
  • Lead the IT asset management process for DESPP IT (tracking inventory, transfers, surplus, etc.)
  • Track and monitor all assets as to currency, patching, cost and planning upgrades to prevent lapses in coverage and/or financial penalties
  • Ensure orders for IT equipment, software and services are accurate and are placed and received in a timely manner (confirm deliveries to HQ and ensure Fiscal receives invoices)
  • Gather and organize all of DESPP’s IT assets and provide pro-formas of future expenditures 
  • Assist in the gathering of business and technical requirements, design, develop, support and administer various critical systems, including those containing sensitive and/or confidential law enforcement data
  • Assist the DESPP Applications Unit with the automation of manual, paper-intensive business processes and reporting programs to reduce/eliminate documentation overload  

KNOWLEDGE, SKILL AND ABILITY

Knowledge of functioning and use of information systems and technology; knowledge of IT equipment; knowledge of help desk management tools and utilities; knowledge of computer operations and methods of preparing work for processing; knowledge of data control functions specific to job stream maintenance and documentation; basic knowledge of concepts of network and microcomputer operating systems; interpersonal skills; oral and written communication skills; technical problem solving skills; logic and analytical skills; ability to install and maintain microcomputer hardware, software and basic network components; ability to analyze and troubleshoot simple operational and data communications problems; ability to prepare and maintain records, logs and reports.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of experience in information technology (IT) operations support or another IT related support area.

NOTE: For State employees this is interpreted at the level of Data Processing Operations Support Specialist 1.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of two (2) years.

2. For State employees one (1) year as an Information Technology Technician Trainee may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

  • Strong experience with ordering IT hardware, software and services
  • Strong vendor management skills
  • Ability to collaborate with the agency’s asset management team on managing IT inventory and proper asset disposal
  • Conduct physical inventory and collaborate with auditors to strengthen internal IT controls
  • Experience with managing IT contracts
  • Experience with invoice management and working with accounts payable to ensure timely payments and product/service renewals
  • Excellent organization skills and strong attention to detail
  • Self-motivated, team player, problem-solver, and lifelong learner
  • Ability to perform under considerable pressure and stress during emergency incidents 
  • Experience working in a law enforcement or para-military environment

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.




The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.