Connecticut StateDepartment of Administrative Services

Workers' Compensation Claims Supervisor

Principal Human Resources Specialist

Recruitment #200514-0192MP-001


Are you hardworking, skilled, and experienced workers’ compensation professional? 

The Department of Administrative Services (
DAS) is seeking candidates for a Workers' Compensation Claims Supervisor (Principal Human Resources Specialist) position in Hartford, CT to lead a claims team within the workers' compensation functional area!  

This position is part of Human Resources Centralization in efforts to modernize its HR structure as required by Executive Order 2, signed by Governor Lamont.

The Role
You will be responsible for the handling/processing of claims for assigned agencies. Thorough knowledge of workers' compensation laws and claims processing is required. Reporting directly to the Statewide Human Resources Program Manager you will be responsible for processing Workers' Compensation claims for assigned agencies within the State of Connecticut. 

Additionally you will:

  • ensure your staff is trained and developed to meet the goals and needs of the department; 
  • may be required to meet with collective bargaining representatives to discuss their member’s workers compensation claims; 
  • interact and coordinate with the State of CT Third Party Administrator; 
  • run CORE-CT reports relative to workers’ compensation and OSHA recordkeeping; 
  • have a working knowledge of Microsoft Excel; 
  • and overall, supervise your staff’s interaction with the Third Party Administrator, medical providers, attorneys, and Agency representatives to coordinate return to work for injured workers. 
The teams will be organized by groups of agencies to optimize agency familiarity, grow relationships and improve efficiency.

Position Details
Location: 450 Columbus Blvd, Hartford, CT
Hours: Full-time, Monday-Friday, 40 hours per week.
Benefits: We offer our employees the option to participate in competitive benefits plan that includes healthcare coverage, a retirement plan, and the opportunity for growth in Human Resources. 

Selection Plan

Note: The certification list generated from this recruitment may be considered for future Principal Human Resources Specialist (Workers’ Compensation Claims Supervisor) opportunities within Workers’ Compensation.

Note: For minimum qualification purposes, Workers’ Compensation experience is interpreted as Human Resources experience in the State of Connecticut.

Anticipated start date is on or after July 2020.

Please ensure that your application is complete and you have included a resume within the "Resume Tab" of your application.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Raisa Capellan at


In the Department of Administrative Services (DAS), this class is accountable for acting as a working supervisor or for performing highly complex activities within a specialized service delivery team or a unit with statewide impact.


  • Implements program policies and operational procedures;
  • Interprets, administers and ensures compliance with workers’ compensation and human resources policies and procedures;
  • Processes human resource workers’ compensation-related records and transactions in a high volume claim environment;
  • Communicates with agency human resources partners, bargaining unit representatives and other stakeholders to ensure cooperative relationships;
  • Implements and may assist in developing training programs for staff;
  • Work within the human resource information systems;
  • Processes workers' compensation claims;
  • Analyzes and resolves problem situations and takes or recommends appropriate action;
  • Ensures adherence to collective bargaining agreements for workers’ compensation;
  • Reviews medical reports as needed;
  • Attends hearings;
  • Attends file reviews;
  • Interacts with all relevant parties to return injured workers to light or full duty;
  • Performs related duties as required.


  • Considerable knowledge of: human resources management and relevant state and federal laws, regulations, policies and procedures;
  • Knowledge of: employment practices related to civil rights, equal employment opportunity, job classification, recruitment and selection, compensation and benefit programs, pay administration, workers compensation, human resources information systems and labor relations;
  • Considerable: interpersonal skills, oral and written communication skills  and conflict resolution skills;
  • Considerable ability to: supervise and lead team to accomplish goals and objectives; analyze and balance partners need with laws, regulations, policies, procedures and collective bargaining agreements;
  • Ability to: strategically plan, including succession planning, and ability to apply innovative solutions to organizational problems and supervise.


Eight (8) years of professional experience in human resources management.


One (1) year of the General Experience must have been at the full working level in human resources management.  

For state employees, this is interpreted at or above the level of Human Resources Specialist or Human Resources Generalist 2.


1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

2. A Master's degree in human resources management, labor relations, business administration, public administration, or closely related field may be substituted for one (1) additional year of the General Experience.

3. A law degree may be substituted for two (2) additional years of the General Experience.


We'd love to hear from you if you possess:

  • Previous supervisory experience managing personnel;
  • 3 years of full time workers’ compensation experience in the capacity of claims processing or handling;
  • 3 years of workers’ compensation experience attending claim reviews;
  • 3 years of workers’ compensation experience in the capacity of working with a third party administrator or insurer;
  • 3 years of experience interacting with external personnel involved in workers’ compensation claims;
  • Experience attending workers’ compensation claims hearings.


1. Incumbents in this class may be required to travel.

2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.