Workforce Scheduler Specialist 2

Our mission at the State of Connecticut Department of Administrative Services (DAS), is to strive to promote timely, fair, competent, cost-effective services to address the needs of state agencies, municipalities and the public.

We provide superior benefits, competitive salaries and place where people truly believe in what they are doing. We’re committed in bringing passion and customer focus to all those with whom we interact.

YOUR ROLE

This position will be under the Bureau of Enterprise Systems and Technology (BEST) Application Services Division.  The Workforce Scheduler Specialist 2 (IT Analyst 2) will be responsible for the maintenance and configuration of the Kronos Workforce Timekeeper & Workforce Scheduler modules, Version 8.1x.

POSITION DETAIL

The position will be located at 165 Capitol Avenue, Hartford, CT working 35 hours per week.

Applicants must include a resume within the "Resume Tab" of their application. Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position. State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer. Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez, elena.vazquez@ct.gov.

In a state agency Information Technology (IT) environment, this class is accountable for independently performing a full range of information technology tasks and project coordination work involving infrastructure systems support, security and application development in an IT environment.

This position will be responsible for:

• Maintaining and configuring the Scheduling component of the Kronos Workforce Central application;
• Working directly with staff providing hands-on leadership, processing designs, application configuration, super and end user training, testing support and go-live support and change management;
• Interpreting and applying Time and Labor business rules around Accruals, leaves and schedules in Kronos Workforce Central;
• Travelling and on-call support may be required;
• Additional information can be found here.

Considerable knowledge of IT equipment and diagnostic tools; considerable knowledge of principles and techniques of systems analysis, design, development and programming; considerable knowledge of principles of information systems; considerable knowledge of principles and theories of business and planning functions; considerable knowledge of programming languages; considerable knowledge of capabilities of computer technology; knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; knowledge of principles and techniques of software generation and programming; knowledge of practices and issues of systems’ security and disaster recovery; knowledge of computer operating systems; knowledge of project management principles and techniques; knowledge of principles and techniques of business information systems re-engineering; considerable technical problem solving skills; considerable logic and analytical skills; considerable oral and written communication skills; considerable problem solving skills; interpersonal skills; project coordination skills; considerable ability to analyze, troubleshoot and resolve data communications problems; considerable ability to write, test and debug computer programs; considerable ability to use programming development tools; considerable ability to prepare manuals, reports, documentation and other written materials; considerable ability to identify, analyze and resolve complex business and technical problems; ability to analyze and debug complex software programs.

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT related support area.

One (1) year of the General Experience must have been performing professional information technology work in one of the following areas:
1. Installation and support of microcomputer hardware, software and operating systems.
2. Analysis, design and development of information systems.
3. Network hardware and software installation and support.
4. Network hardware and/or software problem diagnosis and resolution.
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 1.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.


2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

The successful candidate will possess:

• Experience with configuring Kronos Workforce Leave, Timekeeper and Scheduler Modules, Version 8.1x;
• Experience with Kronos Basic, Advanced and Telestaff Scheduler;
• Experience of Kronos self-service functionality;
  
• Experience with Kronos Attestation Toolkit;
• Technical Writing Experience;
• Analytics and Reporting experience;
• Experience working between business and technical teams.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.