Connecticut StateDepartment of Administrative Services

Revenue Agent 3

Collection Support Unit

Recruitment #191127-6880AR-SN


The mission of the Department of Revenue Services (DRS) is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace. We strive to be leaner, flatter, smarter and more focused on taxpayer services than ever before. We strive every day to be efficient, effective, honest, transparent and fair. We try to be sure the voice of taxpayers is heard and that we understand the impact of our actions on their lives and businesses.  

The Department of Revenue Services is seeking to promote/reclassify six (6) DRS employees to Revenue Agent 3 positions to do advanced specialized in-house investigative work, in the Collection Support Unit, of the Collections and Account Receivable Management Division, Operations Bureau.  Each Revenue Agent 3 will be responsible for one or more specialties which include Bankruptcy claim processing, Innocence Spouse relief review, Responsible Person Assessment, Successor Liability Assessment, Offer of Compromise and/or Settlement review, or handling Private Collection Vendor collections. 

These positions are located at:  450 Columbus Blvd., Hartford, CT and are 40 hours per week.

The opportunities are available to permanent employees of the Department of Revenue Services who meet all of the minimum qualifications outlined.

Should you have any questions pertaining to this recruitment, please contact the hiring agency’s Human Resources office:, (860) 297-5700.

Selection Plan

This will be a reclass in position.  

Please be advised this is a promotional opportunity for employees in the recruiting agency.  The selected employee will be promoted by reclassification in his or her position.  This is NOT A VACANCY and, therefore, merit system and reemployment rules do not apply.


In the Departments of Labor and Revenue Services and the Connecticut Lottery Corporation this class is accountable for performing the most complex collections and investigations through the enforcement of federal and state laws or the registration and monitoring of noncompliers.


Performs the most complex duties in collections; executes State tax warrants which may require garnishment of wages, attachment or seizure of assets; locates tax debtors or lottery agents and levy sources through personal visit, field investigation or utilizaton of various complex databases; secures tax revenue from noncompliers as determined through a variety of sources such as bankruptcy records, controlled substance assessments, Top 100 list, collection agencies, income tax non-filers, itinerant vendors operating at craft and trade shows, fairs and flea markets; secures and analyzes information relative to the financial standing of debtors; arranges for installment payments; examines court and town records to conduct title searches or for probate matters; reviews difficult cases and recommends action; aids taxpayers in completion of state tax returns; prepares investigative reports; assists in the training of lower level Revenue Agents; may serve subpoenas; may determine appropriateness of Offers of Compromise; may approve assessment for responsible person and successor liability; may serve as a subject matter expert on a specific collection function; performs special and related duties as required.


Considerable knowledge of the principles and methods of field investigation and interviewing; considerable knowledge of and ability to interpret Connecticut tax and labor tax statutes and Title 52 Statutes dealing with civil process; considerable knowledge of the terminology and practices of financial, commercial and industrial institutions; knowledge of the operations of the applicable tax administration system(s); knowledge of accounting principles; considerable interpersonal skills; oral and written communication skills; negotiation skills; considerable analytical ability; considerable ability to understand and apply administrative procedures; ability to utilize computer software; some supervisory ability.


Seven (7) years of experience in investigatory work involving the collection of delinquent accounts in a regulatory enforcement agency, financial institution, credit bureau, industrial or government security agency.


One (1) year of the General Experience must have been at or above the level of Revenue Agent 2.


College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.


• Knowledge of Title 52 and Title 12 of the Connecticut General Statute as it pertains to specialized collection tools.
• The ability to work a complex case workload independently.
• The ability to be a subject matter expert in dealing with agency staff and the public.
• Strong negotiation skills.
• Excellent oral and written communication skills.
• Strong organizational skills
• Ability to work with and update cases in a computer case management system.
• Computer Skills: Word, Excel and Outlook.


1. Incumbents in this class may be required to travel.
2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
3. Incumbents must be sworn serving officers in accordance with Section 12-35 of the Connecticut General Statutes when assigned field duties. Incumbents must be available for evening and weekend duty.
4. CONNECTICUT LOTTERY CORPORATION: Incumbents must obtain an occupational license in accordance with Section 12-802a of the Connecticut General Statutes.
5. Incumbents in this class may be required to speak a foreign language.


In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before persons are certified for appointment.


Incumbents in this class may be exposed to situations which could result in injury.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.