Connecticut StateDepartment of Administrative Services

Processing Technician

Recruitment #190910-6435CL-001


The State of Connecticut, Department of Public Health (DPH) is currently recruiting for a Processing Technician to work within the Facility Licensing and Investigations Section. This Processing Technician is responsible for processing federal applications, federal recertification, data input and uploading into ASPEN and ASPEN Complaint Tracking System (ACTS), a federal database, to ensure compliance in Federal Medicare and Medicaid Certification for health care institutions, including hospitals, chronic and convalescent nursing homes, dialysis centers, and ambulatory surgery centers.

Responsibilities include processing of applications for initial certification and recertification of facilities, maintaining application files, processing and reviewing incoming documents to determine acceptability to meet federal requirements and agency policies, entering and tracking pertinent information into the federal database, and preparing federal reports for monitoring compliance with timeframes.

Should you have questions pertaining to this recruitment, please contact Sue Ciccaglione at or (860) 509-7183.


In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.


Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.


Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.


Three (3) years' clerical work experience.


One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.


College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.


• Experience with processing applications for facility initial certification and recertification;

• Experience with computerized databases, MS Outlook, MS Word and Excel;

• Experience with ASPEN and Aspen Complaint Tracking System (ACTS) databases for data entry, uploading information into a federal database, tracking federal enforcement cases, and compliance with federal timeframes;

• Ability to organize and maintain records in accordance with record retention policies;

• Experience in developing databases to track large volumes of data.



The Department of Public Health aims to provide equal opportunity in all aspects of employment and advancement, fostering an environment committed to supporting individuals in all protected classes. If you require an aid/accommodation to participate fully and fairly, please contact the Human Resources Office at (860) 509-7177.

The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.