Messaging Services Team Lead

Our mission at the State of Connecticut Department of Administrative Services (DAS), is to strive to promote timely, fair, competent, cost-effective services to address the needs of state agencies, municipalities and the public.

We provide superior benefits, competitive salaries and place where people truly believe in what they are doing. We’re committed in bringing passion and customer focus to all those with whom we interact.

Your Role
The Bureau of Enterprise Systems and Technology (BEST), is seeking a Messaging Services Team Lead (IT SME) to join us in our Unified Communications Divisions. In this role you will provide technical expertise to our Messaging Services Team, comprised of statewide applications and tools for Email, Secure Email, Mail Gateway, Email Security, and Email Platform.

Additionally, the state is embarking on introducing new products and services to migrate to a cloud based Email service model under a new statewide agreement.

You will be responsible for the care, maintenance, improvement and support of the email and messaging environment. The environment is a hybrid configuration consisting of on-premises Microsoft Exchange and O365 Azure-based cloud email.

We'd love to hear from you if you have experience working in both on-premises and cloud-based email environments.

Position Detail
Location: 55 Farmington Avenue, Hartford, CT
Hours: Monday- Friday, 35 hours per week

All applicants must include a resume within the "Resume Tab" of their application.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Applicants must meet the minimum qualifications as indicated to apply for this position. State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer.

Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez, elena.vazquez@ct.gov.

In a state agency supporting a highly complex Information Technology (IT) environment this class is accountable for functioning as a Subject Matter Expert in one of the following functional IT areas: networking, security, systems development, systems programming or database administration. This class also provides technical leadership and consultation in the areas of architecture, application design, systems programming, system integration, and/or database management OR the analysis, development and operational support of highly complex technologies affecting multiple infrastructure areas.

Responsibilities include but are not limited to:

• Planning, designing, installing, configuring, patching, maintaining, supporting and optimizing all on-premises Exchange related hardware & software.
  
• Providing support for our Exchange Online Tenant including migration from our on-premises environment to the cloud environment.
  
• Planning and executing migration duties for all state agencies to bring all email into a single comprehensive online Microsoft Tenant.
• Leading messaging projects, software upgrades, architecture changes and implementation of new components within the environment.
  
• Designing and maintaining the Exchange Architectural/user documentation including server build documentation and related inter-networking diagrams.
  
• Developing and documenting processes and procedures for Office 365 and associated Office Systems and assisting with the roadmap.
  
• Assisting with technical training and guides and mentors less experienced staff.
  
• Developing custom PowerShell scripts for automation, redundant task, reporting, monitoring, etc.
  
• Fixing Messaging issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.
  
• Resolving complex routing problems in a heterogeneous messaging environment.
  
• Resolving Tier-2 and Tier-3 tickets related to messaging and collaboration systems.
  
• Maintaining the development, test and production environments.
  
• Building an understanding of current technical Office System architecture and all aspects of the architecture life cycle.
  
• Maintaining familiarity with general infrastructure, cloud platforms, and application hosting options with a detailed understanding of their service area within the Office Systems domain.
  
• Understanding information systems requirements and incorporates these requirements into Office 365 and related Office solutions.
  
• Supporting tests on new technologies that have potential impact of Office 365 and potential for use in Office Systems environment.
  

Considerable knowledge of current methods of information systems analysis, design and development; considerable knowledge of principles, practices and techniques of information technology; considerable knowledge of applications systems development principles, techniques and development; considerable knowledge of principles and techniques of computer programming and languages; considerable knowledge of principles and theories of business planning functions; considerable knowledge of project management principles and techniques; considerable knowledge of principles and techniques of systems analysis and design; considerable knowledge of computer operating systems and databases; considerable knowledge of business re-engineering process; considerable knowledge of principles of data modeling and related tools; considerable knowledge of distributed systems architecture, network, middleware and object oriented analysis; considerable interpersonal skills; considerable oral and written communication skills; considerable analytical and problem solving skills; considerable ability to develop and implement system security and disaster recovery plans; considerable ability to identify, analyze and resolve highly complex business and technical problems; considerable ability to conduct highly complex detailed analysis and design of major computer systems and networks; considerable ability to develop reports, manuals and documentation.

Nine (9) years of experience in infrastructure systems support, programming, database administration, systems/software development, networking or technical support.

Two (2) years of the General Experience must have been performing advanced technical level duties or as a working supervisor in one of the following areas:
1. Designing, configuring and implementing complex networks.
2. Configuring, installing and upgrading host based applications packages and host and/or operating system software.
3. System software/application development.
NOTE: For state employees this is interpreted at the level of Information Technology Analyst 3.

1. College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

The successful candidate will possess:

• Experience with O365 Tenant Administration
  
• Experience with Windows Server Active Directory
  
• Experience with Azure Active Directory Connect
  
• Experience with Microsoft Identity Manager Synchronization Services

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.