Connecticut StateDepartment of Administrative Services

Systems and Storage Manager

Information Technology Manager 1

Recruitment #190801-1561MP-001


Are you an IT expert and love to look for efficient ways to improve technology?
Do you have superb communication and organizations skills and are hardworking?

About Us
Our mission at the State of Connecticut Administrative Services (DAS), is to strive to promote timely, fair, competent, cost-effective services to address the needs of state agencies, municipalities and the public.

We provide superior benefits, competitive salaries and place where people truly believe in what they are doing. We’re committed in bringing passion and customer focus to all those with whom we interact.

Your Role
The Bureau of Enterprise Systems and Technology (BEST), is seeking a motivated, self-initiating applicant with strong collaboration skills to join our Platform Division team as a Systems and Storage Manager (IT Manager 1).

In this role you will provide the planning, monitoring, mentoring, direction and administrative support for the Virtual Management, Windows server, LINUX sand Storage support team. These environments support many agencies and it is deeply critical to the overall support of the State's business functions.

Position Details
Location: 55 Farmington Avenue, Hartford, CT
Hours: 40 hours per week, Monday-Friday, 7:30am-4:30pm
You will report directly to the Director of Platform Services.

All applicants must include a resume within the "Resume Tab" of their application.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

Applicants must meet the minimum qualifications as indicated to apply for this position.

State employees currently holding the above title or those who have previously attained permanent status in this class may apply for a lateral transfer.

Questions about these required documents or any other phase of this recruitment should be directed to the hiring agency's human resources office: Elena Vazquez,


Within the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.


This position will be responsible for:

  • Plans, organizes and leads all operations and activities of an information technology services unit, division, function or location;
  • Meets all data processing or information technology needs of the respective unit, division, function or location specifically utilizing VMware ESXi hypervisor, Software Defined Networking, Virtual Storage, Redhat Linux and IBM Spectrum (TSM) Protect Suite and Storage Area Networks;
  • Establishes priorities for systems development and information technology projects in accordance with agency requirements;
  • Directs the planning, design and implementation of complex storage solution configuration;
  • Develops plans for future utilization information technology services in the overall agency program within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies;
  • Aligns information technology planning with the business strategy;
  • Leads and influences the development of standards and decisions regarding changes to systems/applications;
  • Handles information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support by means of the Information Technology Infrastructure Library (ITIL) framework, Information Technology Service Management (ITSM) and DevOps plans, coordinates, and manages solution architecture projects, Cloud services (IaaS) and oversees information technology projects from conception to completion;
  • Works with leadership team to maximize cross-team contributions; leads information technology operations to ensure extraordinary quality and timely response to all customer service issues;
  • Builds strategic roadmaps accounting for equipment lifecycles;
  • Interfaces regularly with clients/customers;
  • Stays abreast of local, regional and national industry trends;
  • Understands the major economic, political, technological and competitive trends affecting technology to capture competitive advantages, searches out challenging opportunities to change, grow, innovate and improve;
  • Compares information technology with those of significant competitors and makes appropriate adjustments;
  • Coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals;
  • Sets an example by acting in ways that are consistent with shared department values;
  • Fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision;
  • Strengthens staff by providing choice, developing competence and offering visible support;
  • Focuses on continuous learning for self and staff;
  • Actively acknowledges individual and team accomplishments;
  • Uses technological solutions to meet business needs and performs related duties as required.


    · Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

    · Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment

    · Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness

    · Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

    · Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

    · Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

    · Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.


    Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.


    Three (3) years of the General Experience must have been in a lead capacity.

    Note: For State Employees, this is interpreted to be at the level of an Information Technology Analyst 3.


    1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.
    2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.
    3. For State Employees, four (4) years of experience as a Computer Operations Supervisor may be substituted for the Special Experience.


    The successful candidate will possess:

    • Experience with distributed Enterprise technologies.
    • Experience leading multiple technical disciplines for System Management.
    • Experience developing and executing a strategic distributed architecture technology plan.
    • Experience with budget development.
    • Experience with metrics based management.
    • Experience leading multiple technical disciplines for Storage Management.



    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

    The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.