The State of Connecticut, Office of the Secretary of the State is recruiting for a Processing Technician position within the Elections Division. This is a full-time (40 hours) position with work hours M-F from 8:30am to 5:00pm. The successful candidate will be able to examine incoming materials for accuracy, completeness, and conformance to state statutes and regulations; interpret and apply state statutes and regulations relating to the agency's and the division's mission and services; initiates and maintains communications with a wide variety of resources, including other state employees, offices and outside officials. The processing technician is also expected to provide service over the phone to customers with questions about elections, voter registration, and document authentication services.
Should you have questions pertaining to this recruitment, please contact Sofia Bonilla at firstname.lastname@example.org or (860) 509-6053.
This position will be filled in accordance with reemployment, SEBAC, transfer, promotion and merit employment rules.
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.
EXAMPLES OF DUTIES
Performs the most complex duties related to an agency’s clerical processing functions; examines incoming materials for accuracy, completeness and conformance to state statutes and regulations; makes corrections and/or additions; devises follow up procedures to efficiently and effectively carry out activities; initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives; interprets and applies state statutes and regulations relating to the particular processing service; makes decisions as to case status, transaction permissibility or admissibility; responds to internal and external inquiries for information and assistance; sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs; maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; maintains records and logs; prepares status or statistical reports related to processing function; assists in maintaining general files in support of processing function; initiates correspondence in carrying out duties; types correspondence, forms, file documentation, etc. in support of processing function; may process fees and maintain financial records; may lead lower level clerical employees assisting in carrying out processing responsibilities; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; ability to compose effective correspondence and forms; ability to read, comprehend and apply laws, regulations, and procedural guidelines; ability to organize and coordinate workflow; ability to articulate ideas and information effectively; ability to perform research assignments; ability to devise and maintain record keeping and filing systems; ability to examine documents for accuracy and completeness; ability to operate office equipment including personal computers, computer terminals and other electronic equipment; ability to operate office suite software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years' clerical work experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
Preferred Experience and Skills:
- Bilingual in Spanish
- Strong customer service focus
- Excellent oral and written communication skills
- Must be PC proficient and have experience with MS Office
- Ability to exercise independent judgement
- Excellent time management and organizational skills
- Ability to multi-task and work in a fast paced environment
- Ability to carry out a complete processing service from inception to completion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.