Information Technology Manager 2

Our mission is to create operational efficiency for our agencies and improve how citizens and businesses interact with state government. If you enjoy change and transformation this is an exciting time to join the Application Services Division!

The State of Connecticut Department of Administrative Services (DAS) Bureau of Enterprise Systems of Technology/Application Services Division is recruiting for an experienced technology leader to manage shared IT services for The Department of Banking, The Connecticut Insurance Department and the State of Connecticut Worker’s Compensation Commission. This unique opportunity involves:

•understanding the business needs of these agencies to leverage enterprise applications;
•the underlying critical support structures for operations related to server, database, network and telephony design;
•leading and developing a multi-disciplined group of technology analysts.

All applicants must include a resume within the "Resume Tab" of their application.

(Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off. Failure to do so may prevent you from being able to upload documentation and submit your application.)

Applicants invited to interview may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: performance reviews, attendance, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

This is a 40 hour week position working Monday through Friday, 8a – 5p. Travel is required to the various agency locations of which all are located in the Greater Hartford area. Onsite parking at each location will be provided.

Should you have questions pertaining to this recruitment, please contact Elena Vazquez at Elena.Vazquez@ct.gov, (860)713-5166.

Within the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence, these classes are accountable for the management and direction of information systems, applications development, management and implementation of complex information technology projects implementing business and technical requirements into architectural blueprints, maintenance, computer operations and similar information technology functions including technical and support staff.

Within a state agency information technology division, these classes are accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff.

As the Agency IT Manager you will be accountable for:

• Build and cultivate relationships with agency heads and executive team to develop a keen understanding of agency operations
  
• Interacting with executive leadership to present and communicate the value of technology services through the use of data and metrics
  
• Understand the technology landscape to simplify technology services through continuous process improvement
  
• Assess and recommend new technology investments in capabilities to support new changes to agency program operations
  
• Manage technology vendor relationships and agreements
  
• Serve as the technology liaison to the enterprise divisions to promote the use of standard infrastructure to improve operational efficiency
  
• Facilitating strategic planning discussions for input into annual statewide IT strategic plan
  
• Act as the escalation point for technical incidents and agency specific requests
  
• Maintaining up to date knowledge of new technologies, industry trends and design standards
  
• Grow and develop the skills of technology professionals to be proficient in supporting new technology systems
  

· Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.

· Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.

· Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.

· Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.

· Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.

· Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.

· Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.

Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.

Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.

1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s Degree.

2. A Master’s Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

• Background in leading Information Technology vendor service agreements to manage contractual obligations for service level agreements, key performance indicators and metrics;
  
• Experience leading multiple technical disciplines for applications, server, database, network and security;
  
• Experience with implementing new enterprise technology application (on premise, cloud and models)
  
• Experience with business process improvement methodologies (LEAN, Six Sigma);
  
• Experience within the supervision and management of Information Technology staff across multiple technical disciplines.
  

1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards.

2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.