Connecticut StateDepartment of Administrative Services

Environmental Protection Dispatcher

Recruitment #180710-7903CL-001

Introduction

                                               

 At the Connecticut Department of Energy & Environmental Protection, we are dedicated to conserving, improving and protecting our natural resources and the environment- and increasing the availability of cheaper, cleaner and more reliable energy.  Connecticut’s system of state parks and forests, state boat launches, and waterways, provide many opportunities for outdoor recreation for residents and visitors alike.  These range from camping and fishing to hiking, boating, and picnicking.  

The Bureaus of Outdoor Recreation and Natural Resources lead the agency’s outdoor recreation efforts by acquiring and managing lands with an eye toward providing public use that is compatible with long term protection of natural resources.  The Bureau of Outdoor Recreation is made up of three Divisions (Parks, Environmental Conservation Police, and Boating).

The mission of the State Environmental Conservation Police Division (EnCon) is to provide natural resource protection and public safety through education, outreach and enforcement.

EnCon is seeking to hire an Environmental Protection Dispatcher. The Emergency Dispatch Center is a 24 hour, 7-day a week operation responsible for providing a communication link between operations within the Department of Energy and Environmental Protection, other public safety agencies and the public.

Hours per week: 40

2nd shift, Thursday – Monday, 3:00 p.m. – 11:00 p.m.

Applicants must upload a cover letter with their applications.

Applicants must include a resume within the "Resume Tab" of their application.

(Note: In order to upload documents you must ensure that your internet browser's 'pop-up' blocker is off.  Failure to do so may prevent you from being able to upload documentation and submit your application.)  Questions about these required documents should be directed to the hiring agency's human resources office:  Teresa Munson, Teresa.munson@ct.gov, (860)424-3187.

Selection Plan

This position is non-examined. Open to the public.

Incumbents in this class must have and maintain certification as a Connecticut Telecommunicator.

Prior to appointment the incumbent will be required to pass a thorough background investigation and may be required to pass a physical examination.

Must be able to work a schedule that includes weekends, evenings, holidays, and overtime.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Energy and Environmental Protection, this class is accountable for providing a communication link between the units and/or divisions of the Department of Energy and Environmental Protection, other public safety agencies and the public.

EXAMPLES OF DUTIES

Operates radio communication equipment and receives and dispatches radio messages on an assigned shift; provides a communications link for personnel in the field or agency headquarters; relays information and requests for assistance to appropriate jurisdictions; operates computer equipment; operates VOTER System to determine radio transmission capability; advises other agencies on incidents of special concern; dispatches emergency response teams of the agency; operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; maintains initial incident report; maintains written records and logs of shift activity; interprets and relays information to field personnel; contacts and may coordinate with agency units and /or agencies such as Federal Aviation Administration, Coast Guard, State Police and local public safety agencies; interprets and applies state statutes and regulations pertaining to environmental protection issues; independently responds to calls from the general public; provides general information or referrals to the general public; determines and evaluates whether emergency or non-emergency situations exist, prioritizes and takes appropriate action; may prepare reports; performs related duties as required.

This specific position:

  • Operates radio communication equipment, including computer equipment, computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (Collect) systems; 
  • Receives and dispatches radio messages on an assigned shift;
  • Provides a communication link for Emergency Spill Responders, EnCon Police, State and local police and fire departments, as well as the general public;
  • Maintains initial incident report, records and logs of shift activity; 
  • Interprets and relays information to field personnel;
  • Applies state statutes and regulations pertaining to environmental protection issues;  
  • Advises other agencies regarding incidents of special concern; 
  • Dispatches DEEP emergency response teams;
  • Independently responds to calls from the public and providing general information; 
  • Determines, evaluates, and prioritizes emergency situations and takes appropriate action;
  • Prepares reports.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of and ability to operate and monitor communications equipment; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to conservation enforcement; knowledge of terminology used in radio communications; knowledge of laws, rules and regulations governing radio communications equipment; interpersonal skills; computer keyboarding skills; ability to listen and communicate calmly, effectively and courteously with the public and emergency personnel in emergency and non-emergency situations; ability to speak proper English and enunciate clearly; ability to function and react calmly, effectively and efficiently under stress; ability to determine priorities among multiple issues as well as analyze problems and take appropriate actions; ability to exercise discretion in handling confidential information; ability to follow oral and written instructions; ability to maintain manual and electronic records.

MINIMUM QUALIFICATIONS

One (1) year of experience in dispatching and operation of communication equipment.

PREFERRED QUALIFICATIONS

A.     Dispatching experience in a law enforcement environment;

B.     Experience with computer assisted dispatch (CAD), National Crime Information Center (NCIC), and CT On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems;

C.     Proficiency using Microsoft Office applications;

D.     Experience creating and maintaining manual and electronic records;

E.     Ability to understand, speak, read, and write proper English and to enunciate clearly;

F.     Experience interpreting and applying state and federal laws, statutes, regulations, and procedural guidelines relating to conservation enforcement;

G.     Ability to function and react calmly, effectively, and efficiently under stress; and

H.     Ability to determine priorities among multiple issues as well as analyze problems and take appropriate actions.

SPECIAL REQUIREMENTS

1. Incumbents in this class must have and maintain certification as a Telecommunicator.
2. Incumbents in this class must receive certification in NCIC and COLLECT systems within three (3) months of appointment.
3. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.

CHARACTER REQUIREMENTS

In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.

PHYSICAL REQUIREMENTS

A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions for long periods of time.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.







The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities.