State of Connecticut Executive Branch

In the University of Connecticut, this class is accountable for receiving class room and on-the-job training in providing a communications link between law enforcement, emergency services and the general public.

Works under the close supervision of a UConn Dispatcher or other employee of higher grade; works more independently with acquired experience.

Receives on-the-job training in answering calls from the public and responding to complaints and emergency situations by assisting in the dispatching of public safety personnel to incidents within their jurisdiction; receives training in operating communications equipment; assists in contact of appropriate authorities; assists UConn Dispatchers by researching information for public safety personnel on matters such as stolen vehicles and criminal records; receives training and assists with monitoring radio frequencies and dispatching backup assistance to other police departments when needed; assists with maintaining records of communications received; receives training to record, code and enter pertinent law enforcement information and daily activity data into computer terminals and manual logs; completes various law enforcement forms; provides general information to the public; performs related duties as required.

Some knowledge of and ability to operate communications equipment; knowledge of basic first aid and safety procedures; interpersonal skills; computer keyboarding skills; ability to think and act quickly in emergency situations with judgment and discretion; ability to speak proper English and to enunciate clearly; ability to follow oral and written instruction; ability to exercise discretion in handling confidential information; ability to maintain manual and electronic records.

Any experience or training which would provide the skills and abilities indicated above.

1. Incumbents in this class must receive certification as a Telecommunicator within three (3) months of appointment.
2. Incumbents in this class must receive certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems and certification as an Emergency Medical Dispatcher (EMD) within three (3) months of appointment.
3. Incumbents in this class may be required to work a schedule that includes weekends, evenings, and holidays.
4. Incumbents in this class must possess a high school diploma or certification of having passed the General Educational Development (GED) examination.

In addition to the checking of references and facts stated in the application, a thorough background investigation of each candidate will be made before persons are certified for appointment.

1. A physical examination may be required by the appointing authority.
2. Applicants for this class must possess normal hearing and vision.

Incumbents in this class are required to work in tiring positions for long periods of time in a stressful environment.