State of Connecticut Executive Branch

This class may be used in one (1) of the following ways:

CENTRAL UNIT: Agency Director responsible for overseeing statewide administration of services and support to Labor Department program operations.

FIELD UNIT: This class is designated to be the director of a Labor Department Job Center or Call Center responsible for program operations and workforce development.

CENTRAL UNIT: Directs the staff and operations of a central unit providing support to Labor Department field units or to the Governor’s Office of Workforce Competitiveness; plans, directs and coordinates unit activities involving the design, development and implementation of new programs and services, as well as modifications of current procedures or programs; monitors, evaluates and reports on programs, policies and procedures and takes or recommends appropriate action to correct deficiencies and promote maximum effectiveness; identifies resources, submits grant proposals and develops new programs based on grant and contract awards; develops and maintains operational procedures, policies and manuals; develops and implements plans for the coordination of state job training programs; participates in budget planning, resource allocation, and staff selection and development for the unit; works in cooperation with department managers, other agencies and employer, community and other public groups to establish a responsive service delivery network; supervises statewide programs administered from Central Unit; performs related duties as required.

FIELD UNIT: Directs staff and operations of a Connecticut Works/job center; plans, coordinates and manages comprehensive employment services programs including activities designed to expand employment opportunities, increase work readiness of applicants through counseling and/or training and make determinations regarding non-monetary unemployment insurance issues; formulates job center goals and objectives and develops policies and procedures to achieve them; monitors unit performance and develops and implements corrective action plans to address deficiencies and improve operations; interprets and administers laws and regulations relating to employment and training programs and benefits; plans, develops and administers job center budget; develops and maintains productive relationships with individuals and groups that might impact on program activities; initiates collaborative agreements with related agencies and groups to enhance employability of workforce; coordinates job center staffing actions including implementation of Affirmative Action and/or Equal Employment Opportunity goals and objectives; may direct activities of a regional unit designed to provide services to a number of designated formal service delivery areas and coordinates services with those of Work Force Development Boards; performs related duties as required.

OR

Directs staff and operations of a call center which takes and processes new and continued unemployment insurance claims and handles adjustments and exceptions to continued claims; plans, coordinates and manages call center operations; formulates unit goals and objectives; develops and implements policies and procedures to maximize efficiency and effectiveness of highly automated environment; monitors unit and individual performance using statistical and other available reports; develops and implements corrective action plans to address deficiencies and improve operations; works closely with technical experts to maintain integrity of automated system, eliminate problems and develop enhancements; directs utilization of automated call distributor for maximum efficiency; interprets and administers pertinent unemployment insurance laws and regulations; coordinates staffing actions including implementation of Affirmative Action and/or Equal Employment Opportunity goals and objectives; ensures development and implementation of necessary training programs for staff; performs related duties as required.

1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's Degree.

2. A Master's degree in business management, public administration or a closely related area may be substituted for one (1) additional year of the General Experience.