In the Labor Department this class is accountable for directing the planning, administration and coordination of a support unit involved with performance monitoring, employment and training grants and contracts, program automation support, program technical assistance and support, program operations and/or workforce development.
GUIDELINES FOR JOB CLASS USE
This class may be used in one (1) of the following ways:
CENTRAL UNIT: Agency Director responsible for overseeing statewide administration of services and support to Labor Department program operations.
FIELD UNIT: This class is designated to be the director of a Labor Department Job Center or Call Center responsible for program operations and workforce development.
Receives administrative direction from the Director of Labor Operations or other official of higher grade.
Supervises staff assigned to the unit.
EXAMPLES OF DUTIES
CENTRAL UNIT: Directs the staff and operations of a central unit providing support to Labor Department field units or to the Governor’s Office of Workforce Competitiveness; plans, directs and coordinates unit activities involving the design, development and implementation of new programs and services, as well as modifications of current procedures or programs; monitors, evaluates and reports on programs, policies and procedures and takes or recommends appropriate action to correct deficiencies and promote maximum effectiveness; identifies resources, submits grant proposals and develops new programs based on grant and contract awards; develops and maintains operational procedures, policies and manuals; develops and implements plans for the coordination of state job training programs; participates in budget planning, resource allocation, and staff selection and development for the unit; works in cooperation with department managers, other agencies and employer, community and other public groups to establish a responsive service delivery network; supervises statewide programs administered from Central Unit; performs related duties as required.
FIELD UNIT: Directs staff and operations of a Connecticut Works/job center; plans, coordinates and manages comprehensive employment services programs including activities designed to expand employment opportunities, increase work readiness of applicants through counseling and/or training and make determinations regarding non-monetary unemployment insurance issues; formulates job center goals and objectives and develops policies and procedures to achieve them; monitors unit performance and develops and implements corrective action plans to address deficiencies and improve operations; interprets and administers laws and regulations relating to employment and training programs and benefits; plans, develops and administers job center budget; develops and maintains productive relationships with individuals and groups that might impact on program activities; initiates collaborative agreements with related agencies and groups to enhance employability of workforce; coordinates job center staffing actions including implementation of Affirmative Action and/or Equal Employment Opportunity goals and objectives; may direct activities of a regional unit designed to provide services to a number of designated formal service delivery areas and coordinates services with those of Work Force Development Boards; performs related duties as required.
Directs staff and operations of a call center which takes and processes new and continued unemployment insurance claims and handles adjustments and exceptions to continued claims; plans, coordinates and manages call center operations; formulates unit goals and objectives; develops and implements policies and procedures to maximize efficiency and effectiveness of highly automated environment; monitors unit and individual performance using statistical and other available reports; develops and implements corrective action plans to address deficiencies and improve operations; works closely with technical experts to maintain integrity of automated system, eliminate problems and develop enhancements; directs utilization of automated call distributor for maximum efficiency; interprets and administers pertinent unemployment insurance laws and regulations; coordinates staffing actions including implementation of Affirmative Action and/or Equal Employment Opportunity goals and objectives; ensures development and implementation of necessary training programs for staff; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of relevant state and federal laws, statutes and regulations; considerable knowledge of methods of program planning, development, monitoring and evaluation; considerable knowledge of employment problems, labor market trends, conditions and their causes; knowledge of and ability to apply management principles and techniques; knowledge of primary functions, policies and procedures in the areas of Unemployment Insurance, Job Service, Employment and Training and Workforce Development; considerable interpersonal skills; considerable oral and written communication skills; analytical ability, negotiation skills; problem solving skills.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Nine (9) years of professional experience in Job Service, Unemployment Insurance, Workforce Development or Employment and Training programs.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in a supervisory or consultative capacity at or above the level of Labor Department Programs And Services Coordinator.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's Degree.
2. A Master's degree in business management, public administration or a closely related area may be substituted for one (1) additional year of the General Experience.
Incumbents in this class may be required to travel.
JOB CLASS DESIGNATION
(16)-ADMIN & RESID (P-5)
This replaces the existing specification for the class of Labor Department Unit Director in Salary Group MP 66 approved effective March 16, 2020. (Revised to change bargaining unit designation, EEO Code and Pay Plan) Action No. 21-013