State of Connecticut Executive Branch

Telecommunications Operator (8711CL)

$20.85-$26.46 Hourly / $1,667.94-$2,116.10 BiWeekly /
$43,533.00-$55,230.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency, institution or facility communications unit or security office this class is accountable for transmitting and receiving radio and/or telephone communications.

GUIDELINES FOR JOB CLASS USE

  • At the University of Connecticut, University of Connecticut Health Center, Connecticut State Colleges and Universities or Connecticut Valley Hospital this class is used as an entry-level classification designed to recruit and train employees for the class of Telecommunications Dispatcher.
  • At the University of Connecticut Health Center this class may be used as a Call Center Representative.

SUPERVISION RECEIVED

Initially works under the close supervision of an employee of higher grade; works more independently with acquired experience.

EXAMPLES OF DUTIES

  • Receives, transmits and relays police, fire, medical and other emergency information to and from security officers, firemen, paramedics, maintenance crews, vehicles and aircraft and other emergency personnel;
  • Operates communication equipment which may include radio, telephone and related communications equipment;
  • Responds to complaints and refers to appropriate field personnel;
  • Receives information on matters which may include traffic accidents and injuries on state property and police, fire and medical emergencies;
  • Monitors alarm systems at state institutions or facilities;
  • Records time and nature of communications received and maintains files for purpose of ready identification;
  • Advises supervisor on all unusual or emergency incidents;
  • May also operate main switchboard at a state institution or facility ;
  • May monitor other state and local police, fire and medical radio frequencies;
  • May monitor citizen band radio emergency channels;
  • May monitor closed circuit television camera located at points within the state complexes;
  • May operate radio transmitter for paramedical electrocardiogram (EKG) analysis;
  • May operate a computer;
  • May perform varied clerical, typing and statistical work;
  • Performs related duties as required.
University of Connecticut Health Center, Call Center:

  • Responds to telephone inquiries, determines caller's need, and communicates need to appropriate individual, medical staff or provider;
  • Obtains patient information and verifies accuracy of system data;
  • Documents telephone inquires, complaints, conversations and action taken;
  • Schedules appointments and sends out appointment letters;
  • Calls patients for scheduled appointments and instructs patient in any necessary preparations;
  • Responds to correspondence and handle request as needed;
  • Maintains records.

KNOWLEDGE, SKILL AND ABILITY

  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • speak proper English and to enunciate clearly;
    • operate office and communications equipment;
    • follow written and oral instructions;
    • think and act quickly in emergency situations with judgment and discretion;
    • maintain records.

MINIMUM QUALIFICATIONS

Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.

SPECIAL REQUIREMENTS

  • Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.
  • Incumbents in this class may be required to receive certification as a Telecommunicator within one (1) year of appointment.

PHYSICAL REQUIREMENTS

A physical examination may be required by the appointing authority. Applicants must possess normal hearing.

WORKING CONDITIONS

Incumbents of this class may be required to work in tiring positions for long periods of time.

JOB CLASS DESIGNATION

Classified/Non-Competitive

OCCUPATIONAL GROUP

(05)-Clerical/Secretarial

BARGAINING UNIT

(07)-ADMN CLERICAL (NP-3)

EEO

(6)-Administrative Support

SALARY INFORMATION

CL 11

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Telecommunications Operator in Salary Group CL 11 approved effective May 15, 2023 (Revised to modify Guidelines for Job Class Use and content) Item No. 24-046

EFFECTIVE DATE

04/18/2024
CLASS: 8711CL; EST: 6/16/1978; REV: 4/19/2024;