State of Connecticut Executive Branch

Tax Operations Unit Supervisor (8595AR)

$46.53-$59.54 Hourly / $3,721.88-$4,762.84 BiWeekly /
$97,141.00-$124,310.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Revenue Services, Operations Division this class is accountable for supervising the work of a major unit of 10 or more technical employees engaged in insuring the efficiency of registration, processing, corrections, accounts receivable billings and refunds, revenue accounting and tax publications.

SUPERVISION RECEIVED

Receives general direction from a Tax Division Chief, Revenue Services Tax Supervisor or other employee of higher grade.

SUPERVISION EXERCISED

Supervises activities within a major unit of the Tax Operations Division.

EXAMPLES OF DUTIES

  • Schedules, assigns, oversees and reviews work of staff; 
  • Supervises the processing of tax returns, applications or other tax documents for completeness and accuracy for computer acceptability and correct entry; 
  • Provides staff training and assistance; 
  • Conducts performance evaluations; 
  • Determines priorities and plans unit work; 
  • Establishes and maintains unit procedures; 
  • Develops or makes recommendations on the development of policies and standards; 
  • Acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; 
  • Prepares reports on unit activities and production including accurate figures of revenues collected; 
  • Evaluates production of the data base to insure proper input and output of computer system; 
  • Coordinates the work with program runs and recommends changes to financial data systems; 
  • Assists in the design and re-design of tax forms; 
  • Resolves the most difficult taxpayer inquiries regarding regulations pertaining to processing and examination of tax documents; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of
    • relevant agency policies and procedures; 
    • the functions and operations of financial data systems; 
  • Knowledge of
    • relevant state and federal laws, statutes and regulations; 
    • modern office practices and procedures; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills; 
  • Ability to
    • prepare and evaluate complex financial reports and documents; 
    • utilize computer software; 
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of experience in technical work in taxation or computerized financial record keeping systems.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a lead capacity. 

NOTE: For state employees this experience is interpreted at the level of a Tax Corrections Principal Examiner.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • For state employees one (1) year as a Tax Corrections Principal Examiner, Tax Operations Assistant Unit Supervisor or Revenue Examiner 3 may be substituted for the General and Special Experience.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(36)-Tax Programs and Control

BARGAINING UNIT

(16)-ADMIN & RESID (P-5)

EEO

(2)-Professional

SALARY INFORMATION

AR 28

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Tax Operations Unit Supervisor in Salary Group AR 28 approved effective December 24, 2013. (Revised to modernize format and add Acknowledgement section) Final No. 23-240

EFFECTIVE DATE

09/12/2023
CLASS: 8595AR; EST: 3/1/1985; REV: 9/13/2023;