State of Connecticut Executive Branch

Workers Compensation District Operations Supervisor (8148AR)

$36.59-$47.30 Hourly / $2,926.67-$3,783.38 BiWeekly /
$76,386.00-$98,746.00 Yearly

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Workers Compensation Commission this class is accountable for managing and overseeing the operations of the district office, the claims process of injured employees and the dispute litigation resolution process of the Commission.

SUPERVISION RECEIVED

Receives general direction from the Workers’ Compensation Commission Chairman or other employee of higher grade.

SUPERVISION EXERCISED

Supervises paraprofessional, clerical and student interns as assigned.

EXAMPLES OF DUTIES

  • Schedules, assigns, oversees and reviews work of staff; 
  • Provides staff training and assistance; 
  • Conducts performance evaluations; 
  • Determines priorities and plans unit work; 
  • Establishes and maintains unit procedures; 
  • Develops or makes recommendations on development of policies and standards; 
  • Acts as liaison with operating units, agencies and outside officials regarding unit policies and procedures; 
  • Prepares reports and correspondence; 
  • Troubleshoots and resolves problems related to Commission hearings; 
  • Assists in planning and implementation of policies and procedures; 
  • Serves as liaison with claimants; 
  • Attorneys, insurance company representatives, employers, investigators and Commissioners; 
  • Responds to oral and written inquiries from attorneys, insurance company representatives, claimants, etc.; 
  • Schedules hearings; 
  • Processes all commission legal and record keeping functions; 
  • Manages Commissioner's caseload and pending litigation schedule; 
  • Identifies and resolves scheduling backlog; 
  • Performs general business functions such as purchasing, mail operations, receiving and inventory control; 
  • Coordinates and responsible for all aspects of office including security, complying with lease terms, parking, maintenance and custodial services; 
  • May make recommendations on policies or standards; 
  • Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

  • Considerable knowledge of relevant state and federal laws, statutes and regulations; 
  • Knowledge of
    • principles and practices of public administration; 
    • Workers’ Compensation injury procedures in public and private sectors; 
    • legal practices and procedures in Connecticut; 
    • legal hearing procedures; 
    • legal research procedures and terminology; 
    • office procedures such as personnel and payroll practices and purchasing procedures; 
  • Considerable
    • interpersonal skills; 
    • oral and written communication skills; 
  • Ability to
    • comprehend and apply statutes, regulations and administrative policies and procedures; 
    • deliver presentations for external and internal groups; 
    • utilize computer software; 
  • Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in an administrative capacity in an office dealing with dispute resolutions and applying statutes regulations on a daily basis.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been at the paraprofessional level requiring extensive use of independent judgment in the application of policies and procedures.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in public administration, business administration or a closely related field may be substituted for one (1) additional year of the General Experience.

JOB CLASS DESIGNATION

Classified/Competitive

OCCUPATIONAL GROUP

(04)-Business Management

BARGAINING UNIT

(16)-ADMIN & RESID (P-5)

EEO

(2)-Professional

SALARY INFORMATION

AR 23

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.

CANCELLATION CLAUSE

This replaces the existing specification for the class of Workers Compensation District Operations Supervisor in Salary Group AR 23 approved effective February 15, 2012. (Reviewed for content and revised to modernize format and add Acknowledgement section) Final No. 23-288

EFFECTIVE DATE

11/03/2023
CLASS: 8148AR; EST: 7/4/1997; REV: 11/8/2023;