PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Energy and Environmental Protection, this class is accountable for acting as a working supervisor over a 24-hour/7-day a week operation of dispatchers engaged in providing a communication link between operations within the Department of Energy and Environmental Protection, other public safety agencies and the public.
Receives general direction from an employee of higher grade.
Leads a staff of dispatchers and other staff as assigned.
EXAMPLES OF DUTIES
Plans unit workflow and determines priorities; schedules, assigns, oversees and reviews work of dispatchers to insure that all communications are handled properly; ensures complete coverage including third shift, Saturdays, Sundays and holidays; establishes and maintains unit procedures; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units, agencies, outside officials and public regarding policies and procedures; maintains filing systems; handles telephone and written inquiries for information and assistance; performs full range of duties required to provide a communications link for personnel in field or agency headquarters; relays information and requests for assistance to appropriate jurisdictions; advises staff and other agencies on incidents of special concern; dispatches response to unusual calls and incidents; reviews initial incident report; reviews written records and logs of shift activity; interprets and relays information to field personnel; contacts and may coordinate with agency units and /or agencies such as Federal Aviation Administration, Coast Guard, State Police and local public safety agencies; interprets and applies state statutes and regulations pertaining to environmental protection issues; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of communications equipment; considerable knowledge of laws, rules and regulations governing radio communications equipment; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to conservation enforcement; interpersonal skills; oral and written communication skills; ability to schedule and prioritize workflow; ability to utilize computer software; some supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Two (2) years of experience in dispatching and operation of communication equipment.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been working as an Environmental Protection Dispatcher.
1. Incumbents in this class must possess and retain certification as a Telecommunicator.
2. Incumbents in this class must possess and retain certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Commmunications Teleprocessing (COLLECT) systems.
3. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.
In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for appointment.
A physical examination may be required by the appointing authority. Incumbents in this class must possess normal hearing and vision.
Incumbents in this class may be required to work in tiring positions for long periods of time.
JOB CLASS DESIGNATION
(07)-ADMN CLERICAL (NP-3)
This replaces the existing specification for the class of Environmental Protection Lead Dispatcher in Salary Group CL 17 approved effective July 17, 2012. (Revised to change Service Status)