PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Energy and Environmental Protection, this class is accountable for providing a communication link between the units and/or divisions of the Department of Energy and Environmental Protection, other public safety agencies and the public.
Works under the general supervision of an employee of a higher grade.
EXAMPLES OF DUTIES
Operates radio communication equipment and receives and dispatches radio messages on an assigned shift; provides a communications link for personnel in the field or agency headquarters; relays information and requests for assistance to appropriate jurisdictions; operates computer equipment; operates VOTER System to determine radio transmission capability; advises other agencies on incidents of special concern; dispatches emergency response teams of the agency; operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; maintains initial incident report; maintains written records and logs of shift activity; interprets and relays information to field personnel; contacts and may coordinate with agency units and /or agencies such as Federal Aviation Administration, Coast Guard, State Police and local public safety agencies; interprets and applies state statutes and regulations pertaining to environmental protection issues; independently responds to calls from the general public; provides general information or referrals to the general public; determines and evaluates whether emergency or non-emergency situations exist, prioritizes and takes appropriate action; may prepare reports; performs related duties as required
KNOWLEDGE, SKILL AND ABILITY
Knowledge of and ability to operate and monitor communications equipment; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to conservation enforcement; knowledge of terminology used in radio communications; knowledge of laws, rules and regulations governing radio communications equipment; interpersonal skills; computer keyboarding skills; ability to listen and communicate calmly, effectively and courteously with the public and emergency personnel in emergency and non-emergency situations; ability to speak proper English and enunciate clearly; ability to function and react calmly, effectively and efficiently under stress; ability to determine priorities among multiple issues as well as analyze problems and take appropriate actions; ability to exercise discretion in handling confidential information; ability to follow oral and written instructions; ability to maintain manual and electronic records.
One (1) year of experience in dispatching and operation of communication equipment.
1. Incumbents in this class must have and maintain certification as a Telecommunicator.
2. Incumbents in this class must receive certification in NCIC and COLLECT systems within three (3) months of appointment.
3. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.
In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.
A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.
Incumbents in this class may be required to work in tiring positions for long periods of time.
JOB CLASS DESIGNATION
(07)-ADMN CLERICAL (NP-3)
This replaces the existing specification for the class of Environmental Protection Dispatcher in Salary Group CL 15 approved effective July 17, 2012. (Revised to modify Special Requirements and change Service Status)