PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Social Services and the Department of Mental Health and Addiction Services, this class is accountable for dispensing program information to clients and the public which may include resolving complaints concerning departmental programs and policies.
Works under the general supervision of an employee of higher grade.
May lead/supervise lower level employees as assigned.
EXAMPLES OF DUTIES
DEPARTMENT OF SOCIAL SERVICES: Responds to complaints and questions from recipients, applicants and the general public and attempts to resolve problems which have gone beyond district office level; researches and provides requested information to government officials, agency representatives, attorneys and others; contacts staff and field program personnel to obtain information in order to make proper referrals of citizens; verifies eligibility of recipients for providers of medical services; assists in training new personnel of section; oversees activities of section in absence of supervisor; performs related duties as required.
DEPARTMENT OF MENTAL HEALTH AND ADDICTION SERVICES: Interviews clients and obtains client information relating to the eligibility criteria of various programs; identifies additional information and documentation which will be needed by social service agencies to determine eligibility for various benefits; assists clients with applying for federal, state and municipal social service benefits by completing application forms and ensuring that required documentation is provided to meet eligibility requirements; provides information on public assistance programs to clients, social services agencies, attorneys and the public; enters case eligibility information into a database; reviews eligibility re-determinations to ensure clients receive the correct benefits; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of social service programs, policies and procedures; considerable knowledge of programmatic eligibility requirements; considerable knowledge of available financial assistance and social services resources; interpersonal skills; considerable oral and written communication skills; some interviewing ability; some supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of experience in a social services agency involving direct client contact, investigative or eligibility determination activities.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. For State employees, two (2) years of experience as a Social Services Trainee with the target class of a Social Services Liaison Officer may be substituted for the General Experience.
JOB CLASS DESIGNATION
(31)-Public Relations and Information
(12)-SOCIAL SERV (P-2)
This replaces the existing specification for the class of Social Services Liaison Officer in Salary Group SH 17 approved effective October 8, 1999. (2009 SCOPE Review)