In a social service agency or institution this class is accountable for performing work of a paraprofessional nature in direct service or public assistance areas.
GUIDELINES FOR JOB CLASS USE
This class is restricted to positions above the routine clerical level which are primarily responsible for direct client contact in offices and field assignments in various social service agencies or institutions. Responsibilities should involve the preliminary assessment of client needs for the purpose of referral, gathering and sharing of information concerning client problems primarily over the phone and/or provision of basic direct services in the field.
Initially works under the close supervision of an employee of higher grade; works more independently with acquired experience.
EXAMPLES OF DUTIES
Assists professional and technical personnel in providing necessary supportive services and basic needs to clients; provides assistance to agency clients who have come into office or have phoned by identifying client problem or need and referring client to agency or community resources to meet the need; provides information concerning agency programs and policies to clients, public and other state and community agencies; assists clients in completion of agency forms related to assistance or service requests or reviews; under supervision assists in various activities related to licensing of family day care homes; may be required to prepare reports relating to his/her assignment; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Basic interpersonal skills; basic oral and written communication skills; ability to follow oral and written instructions; ability to maintain records and prepare reports.
High School graduation or equivalency OR any experience and training which would provide the skills and abilities listed above.
Incumbents in this class may be required to travel.
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
This replaces the existing specification for the class of Social Services Assistant in Salary Group SH 11 approved effective July 14, 1989. (2009 SCOPE Review)