State of Connecticut Executive Branch

In a state agency, this class is accountable for the full-time supervision of a major computer installation.

This class can be used in either of the following ways:

1. In a medium or large-sized agency central computer site incumbents in this class are accountable for supervision of all operational staff and data processing computer equipment.
2. In major 24-hour operating computer mainframe environment, incumbents in this class may serve as assistant to the Information Technology Manager on the primary shift or as the only on-site supervisor on another shift.

Notes:

1. For definitions of infrastructure and application complexity refer to the Addendum.
2. The Examples of Duties listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed. The intent of the listed examples is to give a general indication of the level of difficulty and the responsibility common to all positions in the class.

Receives general direction from an Information Technology Manager or other employee of higher grade.

Supervises computer operators and other related technical and professional computer technology support personnel.

Supervises operation of electronic computer technology equipment including data control activities; schedules, assigns, oversees and reviews the work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures; develops or makes recommendations on the development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; schedules computer operations to obtain maximum utilization of equipment and personnel to facilitate production; plans and designs computer runs; ensures all job control language procedures and documentation are accurate, complete and in conformance with established standards; maintains list of standby operations for assignment of unused time; coordinates hours of operation; develops and/or assists in development of capacity planning; forecasts need for increased equipment capacity and resources; interprets and analyzes console messages; supervises or coordinates data entry, tape library and input and/or output control; diagnoses equipment failures and manipulates controls necessary to continue operations; monitors operations; provides technical assistance to systems and programming personnel; notifies manufacturers' representatives in event of equipment malfunction; assists in setting standards for production control; may monitor operations for quality control purposes; may assist in developing and implementing facilities planning; may develop, monitor and enforce preventive maintenance; performs related duties as required.

Considerable knowledge of principles, problems and techniques of operating electronic data processing computer equipment in various data processing environments; considerable knowledge of computer input/output media and data control methods; considerable knowledge of multi-programming computer operations and methods of preparing work for processing; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to schedule, run and monitor jobs and to diagnose errors and conflicts with the execution of programs; considerable ability to diagnose system malfunctions and to take corrective action; ability to prepare, analyze and maintain records; supervisory ability.

One (1) year of the General Experience must have been performing technical work involving help desk, user support or production control functions for an agency information systems division.

NOTE: For state employees this is interpreted at the level of Information Technology Analyst 1.

College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of four (4) years.