PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency information systems environment this class is accountable for receiving on the job training in performing basic technical work involving help desk functions, user support and assisting in application support.
Initially works under the close supervision of an information systems employee of a higher grade; may work more independently with acquired experience.
NOTE: The examples of duties listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed. The intent of the listed examples is to give a general indication of the level of difficulty and the responsibility common to all positions in the class.
EXAMPLES OF DUTIES
Receives on the job training to perform tasks as outlined in the specification for the class of Information. Technology Technician; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of functioning and use of information systems; knowledge of major concepts and terms used in the information technology profession; basic interpersonal skills; basic logic and analytical skills; ability to prepare and maintain accurate records; ability to prepare written materials and reports; ability to follow oral and written instructions.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Two (2) years of experience in computer operations support or another computer related support area.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training in management information systems, computer science, electrical engineering or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years.
Incumbents in this class will be eligible for promotion to the target class of Information Technology Technician without further competitive examination after successful completion of the one (1) year training program.
This class is established to permit agencies to recruit and train employees for information technology work under the provisions of section 5-234 of the C.G.S. An employee may be appointed to this class for a period not to exceed two (2) years. No exceptions or extensions beyond two (2) years will be granted.
JOB CLASS DESIGNATION
(15)-ENG, SCIEN, TECH P-4
This replaces the existing specification for the class of Information Technology Technician Trainee in Salary Group EU 15 approved effective April 3, 2015. (Revised to modify Promotion section)