PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Departments of Labor and Revenue Services and the Connecticut Lottery Corporation this class is accountable for independently performing a full range of collections and investigations of overdue accounts.
GUIDELINES FOR JOB CLASS USE
This is a full professional working level class used in the following capacities:
1. Independently conducts difficult tax collections and investigations on an in-house basis or in the field.
2. Assists or leads lower level employees in their collections and investigations.
3. Performs field duties in training for the Revenue Agent 3 level.
Works under the general supervision of an employee of higher grade.
May lead other lower level employees and supervise clerical employees.
EXAMPLES OF DUTIES
Assists in training of employees engaged in collection of overdue payments; secures more difficult collections; reviews accounts assigned to Revenue Agents which require issuance for warrant, hearing, abatement or attorney action and confers with employees of a higher grade level concerning appropriate action; reviews difficult cases and recommends action; contacts tax debtors or lottery agents to secure full payment; locates tax debtors or lottery agents and levy sources; seeks information relative to financial standing of debtors; arranges for installment payments; corresponds with debtors, accountants and attorneys; prepares investigative reports; makes recommendations pertaining to collection procedures; maintains complete and accurate records of contacts and relevant information; updates departmental records; assists taxpayers in preparation of tax returns; conducts in-house research to resolve disputes; may accompany other agents in the field and assist in handling difficult cases; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of and ability to interpret provisions of Connecticut Statutes pertaining to collection of overdue revenue; considerable knowledge of methods and procedures used in interviewing and/or investigating; considerable knowledge of the terminology and practices of financial, commercial and industrial institutions; knowledge of accounting principles; considerable interpersonal skills; oral and written communication skills; ability to utilize computer software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) years of experience in collections, police, accounting or investigatory work in a regulatory enforcement agency, financial institution, credit bureau, retail sales credit department, industrial or government security agency.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been at the level of a Revenue Agent 1 or its equivalent. Equivalent Experience is interpreted as professional experience involving the collection and investigation of overdue accounts.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
1. Incumbents in this class may be required to travel.
2. Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
3. CONNECTICUT LOTTERY CORPORATION: Incumbents must obtain an occupational license in accordance with Section 12-802a of the Connecticut General Statutes.
4. Incumbents in this class may be required to speak a foreign language.
Incumbents in this class assigned to field positions may be exposed to situations which could result in injury.
JOB CLASS DESIGNATION
(16)-ADMIN & RESID (P-5)
This replaces the existing specification for the class of Revenue Agent 2 in Salary Group AR 23 approved effective February 15, 2012. (Revised to modify Special Requirements)