PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Social Services this class is accountable for acting as a working supervisor and policy specialist for a unit of Social Services Investigators engaged in performing investigations relevant to the enforcement of child support obligations.
Receives general direction from a Social Services Investigations Supervisor (Child Support) or other employee of higher grade.
Leads Social Services Investigators (Child Support) and other staff as assigned.
EXAMPLES OF DUTIES
Plans unit workflow and determines priorities; schedules, assigns, oversees and reviews work; establishes and maintains unit procedures; provides staff training and assistance including monitoring and assessing current and projected needs; conducts or assists in conducting performance evaluations; acts as liaison with operating units, cooperating agencies and outside officials such as third party providers, social services agencies, attorneys regarding unit policies and procedures; makes recommendations on policies or standards; prepares reports and correspondence; acts as liaison with Social Services Investigations Supervisor concerning unit training needs, practical program implementation problems and effectiveness of unit workflow procedures; acts as unit policy specialist in difficult, unusual and/or complex case resolution; processes complex cases; testifies in court on cases involving support or claims for reimbursement and determines appropriate actions to enforce compliance with court orders; may be assigned to represent Commissioner in cases requiring a high degree of tact and diplomacy; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of public assistance programs concerning children and the financial obligations related to these programs; considerable knowledge of investigatory methods and techniques; considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; considerable knowledge of economic, social and health problems affecting family security; considerable knowledge of property ownership, personal finances, paternity and child support issues; knowledge of court procedures, legal terminology and related legal instruments; considerable skill in conducting investigations; interpersonal skills; oral and written communication skills; problem solving skills; considerable ability to understand and interpret financial and legal documents; considerable ability to negotiate settlements with legally liable party; ability to utilize computer software and systems; some supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) years of experience in the investigation of real and personal assets related to child support obligations.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in performing child support investigations.
Note: For state employees, this is interpreted at the level of a Social Services Investigator (Child Support).
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
3. For state employees, one (1) year of experience as a Social Services Investigator (Child Support) may be substituted for the General and Special Experience.
Incumbents in this class may be required to travel.
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
This replaces the existing title of and specification for the class of Social Services Lead Investigator (cc 7323) in Salary Group SH 20 approved effective July 31, 2009 (Revised to establish new class code, modify content and adjust Salary Group, based on P-2 Stipulated Agreement).