$28.67-$36.59 Hourly / $2,293.23-$2,927.37 BiWeekly /
In the Department of Consumer Protection, this class is accountable for independently performing a full range of tasks in providing information and assistance to all concerned parties in the application of agency rules and regulations.
Works under the general supervision of the Consumer Protection Gaming Regulation Supervisor or other employee of higher grade.
Provides information and assistance to licensee, patrons and employees regarding the application of agency rules and regulations, procedures, policies and statutes; examines facility, grounds, equipment and gaming activities to assure compliance with licensing requirements, agency policy and security regulations; investigates patron complaints and effects resolutions; maintains records and prepares reports; performs related duties as required.
At a facility simulcasting racing or jai alai matches, monitor start times and ensure wagers are not accepted after start times; calculate number of tracks and racers; prepare, package and bundle entries, forms and worksheets.
When assigned to lottery review, verify lottery license is current; ensure only active games are displayed; observe lottery sales for age appropriateness; may monitor drawings.
At a casino gaming facility, monitors a casino gaming operation; observes currency exchanges and counts; observes and records movement of slot machines; identifies deficiencies in the system of internal control of a casino licensee and recommends appropriate changes; monitors state-of-the-art developments in casino operations; checks employee licenses to determine validity; may be required to lead an assigned shift in the absence of the Consumer Protection Gaming Regulation Supervisor
Knowledge of relevant state laws and regulations and agency rules; knowledge of inspection and investigation methods and techniques; knowledge of the pari-mutuel industry and operations; knowledge of the casino industry and operations; oral and written communication skills; interpersonal skills; ability to utilize computer software.
Five (5) years of experience in administrative work involving public contact, the monitoring of service delivery or in investigatory work for a business or a governmental agency.
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
Incumbents in this class may be exposed to some risk of injury from assaultive or abusive patrons.
This replaces the existing specification for the class of Special Revenue Gambling Regulation Officer in Salary Group AR 18 approved effective March 22, 2005. (2012 SCOPE Review)