In the Department of Consumer Protection this class is accountable for independently performing a full range of tasks in providing information and assistance to all concerned parties in the application of agency rules and regulations.
Works under the general supervision of the Consumer Protection Gaming Regulation Supervisor or other employee of higher grade.
EXAMPLES OF DUTIES
Provides information and
assistance to licensee, patrons and employees regarding the application of
agency rules and regulations, procedures, policies and statutes;
grounds, equipment and gaming activities to assure compliance with licensing
requirements, agency policy and security regulations;
complaints and effects resolutions;
Maintains records and
Performs related duties
At a facility simulcasting racing or jai alai
Monitor start times and
ensure wagers are not accepted after start times;
Calculate number of
tracks and racers;
Prepare, package and
bundle entries, forms and worksheets.
When assigned to Lottery Review:
Verify lottery license
Ensure only active games
Observe lottery sales
for age appropriateness;
May monitor drawings.
At a Casino Gaming Facility:
Monitors a casino gaming
exchanges and counts;
Observes and records
movement of slot machines;
in the system of internal control of a casino licensee and recommends
state-of-the-art developments in casino operations;
Checks employee licenses
to determine validity;
May be required to lead
an assigned shift in the absence of the Consumer Protection Gaming Regulation Supervisor.
KNOWLEDGE, SKILL AND ABILITY
relevant state laws and regulations and agency
inspection and investigation methods and
the pari-mutuel industry and operations;
the casino industry and operations;
oral and written communication skills;
Ability to utilize
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of experience in administrative work involving public contact, the monitoring of service delivery or in investigatory work for a business or a governmental agency.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be
substituted for the General Experience on the basis of fifteen (15) semester hours
equalling one-half (1/2) year of experience to a maximum of four (4) years for
a Bachelor's degree.
Successful completion of
a Connecticut Careers Trainee program approved by the Department of
Administrative Services may be substituted for the General Experience.
Incumbents in this class may be exposed to some risk of injury from assaultive or abusive patrons.
JOB CLASS DESIGNATION
(16)-ADMIN & RESID (P-5)
As defined by Sec. 5-196
of the Connecticut General Statutes, a job class is a position or group of
positions that share general characteristics and are categorized under a single
title for administrative purposes. As
such, a job class is not meant to be all-inclusive of every task and/or
This replaces the existing specification for the
class of Consumer Protection Gaming Regulation Officer in Salary Group AR 18
approved effective February 15, 2012. (Revised to modify the Minimum
Qualifications - Substitutions Allowed section and modify content) Final 23-035