PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Social Services this class is accountable for coordinating program/policy planning, development, implementation and monitoring for a major agency project, program or initiative.
GUIDELINES FOR JOB CLASS USE
Incumbents in this class perform a variety of work responsibilities that support the efforts of staff who are responsible for carrying out program activities or program administrative support activities. All incumbents are program experts who apply knowledge of a group of agency programs to the development or revision of agency policy or operational procedures, the review of proposed regulations or statutes, the performance of cost/benefit analysis and the development of program and service delivery models. Positions are restricted to central office program units, which provide coordination of and consultation about agency programs including interpretation of statute, regulations, policy and/or procedures for program administration staff.
Receives general direction from a Social Service Program Administration Manager, Program Supervisor (Public Assistance) or other employee of higher grade.
May lead lower level employees as assigned; may lead project teams for assigned initiatives and may coordinate a small number of project staff.
EXAMPLES OF DUTIES
Coordinates program/policy planning, development, implementation and monitoring for a statewide program, program initiative, or project; leads project teams or participates in program development, implementation, and monitoring activities; develops budget estimates and performs cost benefit analyses; analyzes and evaluates existing and proposed programs/policies to determine feasibility and impact on quality of service; conducts trends analysis and quantitative analysis regarding program operations and fiscal issues; develops requests for proposals, selects or participates in the selection of vendors, develops contracts, monitors contracts and approves payments; develops spending plans for contracted services; negotiates with federal officials and develops waivers of federal regulations for state public assistance and health care initiatives; negotiates with outside legal representatives and responds to challenges of programs criteria; analyzes federal and state statutes, regulations, etc. for program impact; coordinates activities of project or program staff to meet program goals and project deadlines; prepares comprehensive reports on the status of planning and program development efforts; acts as liaison with state, federal and community agencies regarding assigned programs/projects to ensure service delivery and provide problem resolution; provides technical assistance to field staff; may draft legislative proposals for agency program initiatives; may prepare draft regulations and coordinate regulations review process for assigned program areas; may conduct public hearings regarding proposed policy changes; may testify before legislative committees regarding agency or legislative program initiatives; may provide support to regional/central office operations by translating program requirements into data system specifications and testing and releasing changes in operating systems based on changes; may provide support and technical assistance to system users including training in new procedures; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of social services programs; considerable knowledge of relevant state and federal laws, statutes, and regulations; considerable knowledge of principles of public administration; knowledge of community organizations and social service agencies; considerable interpersonal skills; considerable oral and written communication skills; considerable ability to plan, organize, and coordinate complex programs; ability to interpret complex written material including legal narrative, legislation and regulations and assess the impact of these on programs.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Eight (8) years of professional experience in a social services program.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in a lead or consultative capacity with responsibility for case review and evaluation and/or technical policy interpretation and implementation at the level of Eligibility Services Specialist, Social Services Lead Investigator, Social Services Program Assistance Specialist, Fair Hearings Officer, Quality Control Reviewer or Social Worker.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in a closely related field may be substituted for one (1) additional year of the General Experience.
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
This replaces the existing specification for the same class in Salary Group SH 26 approved effective May 9, 2008. (2009 SCOPE Review)