PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Developmental Services, this class is accountable for acting as a working supervisor for staff engaged in the investigative process in response to allegations of abuse and/or neglect in a region or training school.
Receives general direction from a Developmental Services Director of Investigations or other employee of higher grade.
Leads professional and clerical staff of the program and other staff as assigned.
EXAMPLES OF DUTIES
Plans unit workflow and determines priorities; schedules, assigns, oversees and reviews work of staff; assists staff in reviewing caseload needs and establishing work plans and priorities; collaborates with staff on setting objectives and strategies for pursuing complex cases; assists directly in conducting difficult interviews and/or meetings; responds to inquiries and answers complaints about program operations from service providers and the public; consults with regional and/or training school director and staff to determine investigative response to allegations of abuse and/or neglect; provides direction and support to regional and facility investigators; monitors investigations to ensure timely completion consistent with departmental investigation protocol; works with human resource and law enforcement personnel on administrative and/or legal actions resulting from investigations; may directly conduct complex investigations; analyzes training needs; provides training and technical assistance to staff; assists Director in planning, organizing, directing and evaluating program activities; assists in recruitment and selection of staff; assists in development and maintenance of public information programs; performs public speaking assignments; establishes and maintains relations with human service providers and community groups impacting program activities; participates on task forces and coalitions to effect systems changes; handles higher level contacts with agency directors, commissioners and other representatives of relevant interest groups as necessary; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of policies, principles and procedures relative to rights, care and treatment of persons with intellectual disabilities and/or other disabilities; knowledge of current legislation and regulations affecting persons with intellectual disabilities and/or other disabilities; knowledge of legal rights of persons with intellectual disabilities; knowledge of types of residential placement facilities and community training centers available for persons with intellectual disabilities; considerable interpersonal skills; considerable oral and written communication skills; ability to act as an advocate for persons with intellectual disabilities; ability to coordinate and direct investigation of complaints supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Seven (7) years of experience providing rehabilitation and habilitation services or advocacy services to persons with disabilities.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been at the level of Developmental Services Investigator providing advocacy services to persons with disabilities.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
2. A Master's degree in public administration, public health, rehabilitative services, special education, social work or a closely related field may be substituted for one (1) additional year of the General Experience.
3. One (1) year as a Developmental Services Investigator may be substituted for the General Experience.
1. Incumbents in this class may be required to travel.
2. Incumbents in this class will be required to possess and retain a valid Motor Vehicle Operator's License.
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
This replaces the existing title of and specification for the class of Protection and Advocacy Assistant Program Director in Salary Group SH 25 approved effective July 31, 2009. (Revised to re-title and modify content)