In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.
GUIDELINES FOR JOB CLASS USE
This class is intended for use where incumbents' primary responsibility is the carrying out of a complete processing service. This responsibility must be solely assigned to the Processing Technician, although lower level clerical employees may assist in performing processing duties. Incumbents receive direction and supervision from an administrative or managerial official. This class is distinguished from the Office Assistant class in that incumbents must have primary responsibility for the total processing service provided, producing an outcome by making choices among alternative and sequential procedures. There is additional emphasis on independent external contacts with various public and private sector representatives as a regular part of the job.
Works under the limited supervision of an administrative or managerial employee of higher grade.
May have lead responsibilities over lower level clerical employees as assigned.
EXAMPLES OF DUTIES
Performs the most complex duties related to an agency’s clerical processing functions;
Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
Makes corrections and/or additions;
Devises follow up procedures to efficiently and effectively carry out activities;
Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
Interprets and applies state statutes and regulations relating to the particular processing service;
Makes decisions as to case status, transaction permissibility or admissibility;
Responds to internal and external inquiries for information and assistance;
Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
Maintains records and logs;
Prepares status or statistical reports related to processing function;
Assists in maintaining general files in support of processing function;
Initiates correspondence in carrying out duties;
Types correspondence, forms, file documentation, etc. in support of processing function;
May process fees and maintain financial records;
May lead lower level clerical employees assisting in carrying out processing responsibilities;
Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of office systems and procedures;
oral and written communication skills;
compose effective correspondence and forms;
read, comprehend and apply laws, regulations, and procedural guidelines;
organize and coordinate workflow;
articulate ideas and information effectively;
perform research assignments;
devise and maintain record keeping and filing systems;
examine documents for accuracy and completeness;
operate office equipment including computers, tablets, and other electronic equipment;
operate office suite software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years of clerical work experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
JOB CLASS DESIGNATION
(07)-ADMN CLERICAL (NP-3)
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.
This replaces the existing specification for the class of Processing Technician in Salary Group CL 16 approved effective May 26, 2009. (Revised to add Acknowledgement section and modify content)
Final No. 22-160