PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Emergency Services and Public Protection, this class is accountable for supervising the staff and operations of a regional dispatch operation, engaged in providing a communication link between law enforcement, emergency services and the general public having statewide and regional impact.
Receives direction from an employee of higher grade.
Supervises a staff of lead dispatchers, dispatchers and other staff as assigned.
EXAMPLES OF DUTIES
Schedules, assigns, oversees and reviews the work of lead dispatchers, dispatchers and other assigned personnel to ensure all communications are handled properly; ensures complete coverage including all shifts, weekend and holidays; provides staff training and assistance; conducts performance evaluations; handles counseling or disciplinary problems; determines priorities and plans unit work; establishes and maintains unit procedures; makes recommendations on the development of communication center policies and procedures; maintains all communication center policies and procedural guidelines and/or manuals; implements and maintain statewide policies and procedural guidelines; response to all oral and written inquiries for information and assistance; assists in the recruitment and selection of personal; act as liaison with operating units within and outside the region, outside officials and the public regarding policies and procedures; monitors and ensures the maintenance of various complex communication and safety and security systems; dispatches responses to multiple emergencies simultaneously and formulates strategies required to expedite resolution of these situations; interprets and applies state statutes and regulations related to various law enforcement and criminal issues; prepares reports and correspondence; oversees the maintenance of records and daily activity logs; reviews written records and logs of shift activity; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of relevant agency policies and procedures; considerable knowledge of communications equipment; considerable knowledge of laws, rules and regulations governing radio communications requirement; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines related to law enforcement; considerable interpersonal skills, considerable oral and written communications skills, ability to priorities workflow; ability to utilize computer software; supervisor ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Four (4) years of dispatching emergency vehicle and responding to 911 calls.
1. Incumbents in this class must possess and retain certification as a Telecommunicator.
2. Incumbents in this class must possess and retain certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communication Teleprocessing (COLLECT) Systems.
3. Incumbents in this class must possess a High School Diploma or certification of having passed the General Educational Development (GED) examination.
4. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.
JOB CLASS DESIGNATION
(07)-ADMN CLERICAL (NP-3)
6393A 3/18/14 cm