PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Emergency Services and Public Protection this class is accountable for acting as a working supervisor over a regional dispatch operation engaged in providing a communication link between law enforcement, emergency services and the general public having statewide and nationwide impact.
Receives general direction from an employee of higher grade.
Leads a staff of dispatchers and other staff as assigned.
EXAMPLES OF DUTIES
Plans unit workflow and determines priorities; schedules, assigns, oversees and reviews work of dispatchers to ensure that all communications are handled properly; ensures complete coverage including third shift, weekends and holidays; establishes and maintains unit procedures; provides staff training and assistance; conducts or assists in conducting performance evaluations; acts as liaison with operating units within the region, outside officials and the public regarding policies and procedures; monitors and maintains various complex communications equipment such as radio communication, computer aided dispatch, multi-line telephone, enhanced telecommunication, surveillance video, security and fire alarm, telecommunication device for the deaf and other office related communications systems; dispatches responses to multi-emergencies simultaneously and formulates strategies required to expedite resolution of these situations; interprets and applies state statutes and regulations related to various law enforcement and criminal issues; maintains records and/or logs daily activity; reviews written records and logs of shift activity; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of communications equipment; considerable knowledge of laws, rules and regulations governing radio communications equipment; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to law enforcement; interpersonal skills; oral and written communication skills; ability to schedule and prioritize workflow; ability to utilize computer software; some supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years of experience in dispatching emergency vehicles and responding to 911 calls.
1. Incumbents in this class must possess and retain certification as a telelcommunicator.
2. Incumbents in this class must possess and retain certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems.
3. Incumbents in this class must possess a high school diploma or certification of having passed the General Educational Development (GED) examination.
4. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.
In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate will be made before persons are certified for appointment.
A physical examination may be required by the appointing authority. Incumbents in this class must possess normal hearing and vision.
Incumbents in this class may be required to work in tiring positions for long periods of time in a stressful environment.
Note: Non-Examined refers to Section 5-219 of the Connecticut General Statutes which permits appointment of candidates to competitive positions without formal examination when a professional license, professional degree, accreditation or certificate is a mandatory requirement for appointment to a class.
JOB CLASS DESIGNATION
(07)-ADMN CLERICAL (NP-3)