PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Emergency Services and Public Protection this class is accountable for receiving class room and on-the-job training in providing a communications link between law enforcement, emergency services and the general public.
Works under the close supervision of a Department of Emergency Services and Public Protection Dispatcher or other employee of higher grade; works more independently with acquired experience.
EXAMPLES OF DUTIES
Receives on-the-job training in answering calls from the public and responding to complaints and emergency situations by assisting in the dispatching of troopers to incidents within their jurisdiction; receives training in operating communications equipment; assists in contact of appropriate authorities; assists Department of Emergency Services and Pubic Protection Dispatcher by researching information for troopers on matters such as stolen vehicles and criminal records; receives training and assists with monitoring radio frequencies and dispatching backup assistance to other police departments when needed; assists with maintaining records of communications received; receives training to record, code and enter pertinent law enforcement information and daily activity data into computer terminals and manual logs; completes various law enforcement forms; provides general information to the public; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Some knowledge of and ability to operate communications equipment; knowledge of basic first aid and safety procedures; interpersonal skills; computer keyboarding skills; ability to think and act quickly in emergency situations with judgment and discretion; ability to speak proper English and to enunciate clearly; ability to follow oral and written instruction; ability to exercise discretion in handling confidential information; ability to maintain manual and electronic records.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
One (1) year of experience in the dispatching of emergency vehicles and responding to 911 calls.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year.
Incumbents in this class will be eligible for promotion to the target class of Department of Emergency Services and Public Protection Dispatcher without further competitive examination after successful completion of the six (6) month training program.
1. Incumbents in this class must successfully complete the Department of Emergency Services and Public Protection Connecticut State Police Dispatcher Training Certificate Program.
2. Incumbents in this class must receive certification as a Telecommunicator within three (3) months of appointment.
3.. Incumbents in this class must receive certification in NCIC and COLLECT systems within three (3) months of appointment.
4. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.
5. Incumbents in this class must possess a high school diploma or certification of having passed the General Educational Development (GED) examination.
In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate will be made before persons are certified for appointment.
A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.
Incumbents in this class may be required to work in tiring positions for long periods of time in a stressful environment.
Appointment to positions in this class shall be for a period of six (6) months. An extension of up to sixty (60) days may be granted if additional remedial training is required.
JOB CLASS DESIGNATION
(07)-ADMN CLERICAL (NP-3)
This replaces the existing specification for the Department of Emergency Services and Public Protection Trainee in Salary Group CL 14 approved effective April 6, 2012. (Revised to modify content)