State of Connecticut Executive Branch
Student Loan Ombudsperson (5937EX)
$42.49-$77.42 Hourly / $3,398.86-$6,193.07 BiWeekly /
$88,710.00-$161,639.00 Yearly
Notify Me when a Job Opens for the above position(s)PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Banking (DOB) this class is accountable for directing an office responsible for exercising independent oversight over student loan matters and advocacy for the rights of borrowers.
EXAMPLES OF DUTIES
- Reviews and attempts to resolve student loan borrower complaints;
- Assists student loan borrowers in understanding their rights and responsibilities;
- Compiles and analyzes student loan borrower complaint data;
- Provides information to various stakeholders about borrowers’ concerns;
- Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
- Considerable knowledge of
- and ability to apply management principles and practices;
- and ability to interpret and apply relevant state and federal laws, statutes and regulations;
- services and supports related to student loan matters;
- Considerable
- interpersonal skills;
- oral and written communication skills;
- Ability to use computers.
SPECIAL REQUIREMENTS
The Ombudsperson shall have expertise and experience in a student loan-related field.
APPOINTMENT
Appointed by the Commissioner of Banking in accordance with the provisions of Connecticut General Statutes Section 36a-25.
JOB CLASS DESIGNATION
Unclassified
OCCUPATIONAL GROUP
(33)-Social Services
BARGAINING UNIT
(01)-EXEMPT/ELEC/APPOINT
EEO
(1)-Officials and Administrators
SALARY INFORMATION
EX 04
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.
CANCELLATION CLAUSE
New Class. Item No. 23-130
EFFECTIVE DATE
08/15/2023
CLASS: 5937EX; EST: 8/15/2023; REV: 8/21/2023;