In the Department of Developmental Services this class is accountable for directing a comprehensive
program to receive complaints affecting individuals receiving or eligible to receive supports and
services from the department and to make recommendations to the Commissioner for resolving those
issues or concerns.
EXAMPLES OF DUTIES
Serves as a liaison through establishment of an independent office to department on behalf of
individuals with intellectual disability and their families concerning complaints or problems regarding
access to services or equity in treatment; formulates program goals and objectives for Ombudsperson
Office consistent with performance objectives established by Commissioner in consultation with
Council on Developmental Services; establishes and maintains relationships with department staff and
others in order to facilitate resolution of complaints or concerns of individuals or their families; directs
complaints to appropriate administrative unit and follows up on unresolved issues when no formal
dispute resolution procedure exists; disseminates information regarding rights and methods of dispute
resolution to individuals and/or their families; provides council with monthly updates concerning nature
and status of concerns or complaints received, actions taken and outcomes achieved; maintains log
of office activities; prepares an annual report to the Legislature and Council; makes recommendations
to Commissioner based on outcomes of complaints or concerns; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of and ability to interpret and apply relevant state and federal laws, statutes
and regulations; considerable knowledge of and ability to apply management principles and
techniques; considerable knowledge of issues related to services and supports facing agency
consumers and their families; considerable interpersonal skills; considerable oral and written
communication skills; computer ability.
The Ombudsperson shall be an elector of the State with expertise and experience in the fields of
developmental services and advocacy for the rights of individuals under the care and supervision of
the Department of Developmental Services.
Appointed by the Governor with the approval of the General Assembly for a term of four years, not
including any time served as acting ombudsperson, in accordance with the provisions of Connecticut
General Statutes Section 17a-210a (b) and (c).