PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Motor Vehicle central and branch offices this class is accountable for examining forms, applications and supporting documentation before granting issuance of a title, operator's license and/or registration.
GUIDELINES FOR JOB CLASS USE
This class is not intended for those positions performing general processing work; examining documents for compliance with motor vehicle laws and the issuance of official documents must be an integral part of the function. Incumbents in this class are primarily examining documents for a limited number of transactions such as certificates of title, motor vehicle operator licenses, registration renewals and/or limited restorations. However, incumbents may receive training in and perform full-scale registration duties on a limited fill in basis.
Receives general supervision from a Head Motor Vehicle Examiner, Motor Vehicle Central Office Supervisor 1, Motor Vehicle Branch Supervisor or other employee of higher grade.
May lead lower level employees as assigned or in the absence of the supervisor.
EXAMPLES OF DUTIES
Reviews and examines applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete and accurate information; performs limited restorations of driver licenses or motor vehicle registrations; verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records; determines proof of ownership and existence of encumbrances from information submitted; contacts municipal collectors of revenue to obtain clearance; prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data; compares data elements with automotive reference manuals and manufacturer's publications for verification; checks for erasures or omissions in typing; responds to inquiries from the public and co-workers and provides correct information on requirements and procedures; issues motor vehicle operator licenses containing photograph of applicant; collects fees; verifies and validates applications and supporting documentation; operates camera; die cuts and laminates photographs to licenses; makes minor adjustments to and performs routine maintenance on equipment; operates cash register and other office equipment such as calculators and computer terminals; schedules appointments; prepares financial documents and reports; balances cash and documents; processes registration renewals; examines title applications, ensures its completion and may process disposition requests submitted by garage owners; receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations, toll plates, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction, etc; may maintain records including approved and rejected applications; may perform specific research assignments such as chain of ownership or lien information; may clear duplicate identification lists; may type; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of office systems and procedures; interpersonal skills; oral and written communication skills; skill in performing arithmatical computations; ability to handle and count money; ability to read, comprehend and apply laws, policies and procedures; ability to maintain records; ability to examine documents for completeness and accuracy; ability to operate personal computer, computer terminals and office equipment; ability to operate office suite software; ability to use reference manuals.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years of clerical experience.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have included clerical experience where a majority of the time involved face-to-face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
In addition to the checking of references and of facts stated in the application, a thorough background investigation of each candidate may be made before individuals are certified for appointment.
JOB CLASS DESIGNATION
(07)-ADMN CLERICAL (NP-3)
This replaces the existing specification for the same class in Salary Group CL 15 approved effective May 26, 2009. (Revised to modify Experience and Training and added Character Requirement)