PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Motor Vehicles this class is accountable for performing a full range of duties in support of the emissions testing, vehicle inspection, customer complaint and/or regulated business licensing programs.
Works under the general supervision of a Motor Vehicle Agent Supervisor, Motor Vehicle Sergeant or other employee of higher grade.
EXAMPLES OF DUTIES
EMISSIONS TESTING PROGRAM:
Performs onsite reviews of emissions testing equipment, facilities, testing procedures, records and other contract compliance issues at subcontractor locations to ensure compliance with state and federal regulations; performs inspections of vehicles for pollution control devices to verify repairs have been completed; performs audits of emission equipment including calibration checks to ensure proper emission standards are in place; reviews documentation including, but not limited to, test data records, repair receipts and subcontractor records to verify repairs and inspections have taken place and are in compliance with established emissions standards; reviews financial hardship waiver requests and determines whether to approve waiver; provides technical assistance and acts as a technical resource to emissions inspectors and repairers; performs video surveillance of subcontractor test procedures and customer services as required; performs challenge tests to determine accuracy of emissions test results; performs covert audits; communicates with customers and other interested parties in person or over phone; responds to inquiries from the public; attempts to resolve complaints; prepares reports; performs related duties as required.
VEHICLE INSPECTION, CUSTOMER COMPLAINT, AND REGULATED BUSINESS LICENSING PROGRAMS:
Performs site inspections and collects data at dealer and repairer locations for proposed or existing facilities/locations as referred by licensing staff; conducts pre-licensing and qualification reviews of referred facilities for compliance with all applicable requirements; conducts non-criminal investigations and reviews of customer complaints; prepares findings upon completion of investigation for assigned cases; testifies as necessary at formal proceedings on assigned cases; performs inspections of motor vehicles at designated inspection lanes and taxis and ambulances at designated locations as assigned; ensures conformance to state statutes and regulations; conducts motor vehicle inspections to ensure safety compliance and authentication of vehicle identification numbers and transfer documents; communicates with customers and other interested parties in person or over the phone; responds to inquiries from dealers, repairers and the public and attempts to resolve complaints; prepares reports; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of motor vehicle parts, equipment and mechanical operations including emissions systems; knowledge of vehicle inspection methods and techniques; knowledge of vehicle diagnostic testing and repair methods; some knowledge of motor vehicle equipment calibration methodology; knowledge of and ability to interpret and apply relevant state and federal laws, statutes and regulations; knowledge of relevant agency policies and procedures; interpersonal and customer service skills; considerable oral and written communication skills; ability to identify, analyze and recommend effective solutions to problems.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Three (3) years of experience in motor vehicle repairs, motor vehicle inspection activities or related experience that will provide a working knowledge of motor vehicle parts and repairs.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
Graduation from an accredited vocational/technical school specializing in automotive mechanical repairs may be substituted for two (2) years of the General Experience.
1. Incumbents in this class must possess and retain a valid Motor Vehicle Operator's license during employment in this class.
2. At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.
1. Incumbents in this class must possess the physical stamina to perform inspections and must possess manual dexterity.
2. Applicants may be required to pass a physical examination.
Incumbents in this class may be exposed to a moderate amount of disagreeable conditions encountered during the inspection of motor vehicles or facilities, vehicle emissions testing equipment or working outdoors.
JOB CLASS DESIGNATION
(09)-PROTECT SERV (NP-5)
This replaces the existing specification for the class of Motor Vehicle Agent in Salary Group PS 10 approved effective December 30, 2011. (2012 SCOPE Review)