In the Department of Motor Vehicles, this class is accountable for providing the public with prompt, courteous and accurate service by effectively managing all activities in a small branch office.
This class is intended for use in small branch offices. Small is defined in internal agency guidelines by the type and volume of work which dictates the number of staff required to perform the services.
Receives general direction from a Motor Vehicle District Manager or other employee of higher grade.
Supervises a Motor Vehicle Branch Supervisor and other office staff performing the full range of licensing, registration and related functions.
Performs a wide range of administrative, supervisory and direct service duties as follows:
Coordinates, implements and maintains effective operational branch office procedures; insures compliance with central office policies, standards and procedures; insures the proper maintenance and security of building and grounds, office equipment, supplies, cash and official documents; continuously reviews cash and document controls; has responsibility for the collection and deposit of large sums of money submitted to the office as payment of fees and sales taxes; negotiates contractual arrangements for the maintenance and repair of the physical plant as required; maintains sufficient inventory; orders supplies; keeps a variety of records and completes weekly, monthly and yearly reports; oversees and evaluates lobby traffic flow, in-person and telephone requests for information and mail intake with regard to volume and type of service needed; adjusts work assignments to accommodate immediate needs; serves as liaison between the branch office and central office units, Department of Revenue Services, town tax collectors and others to provide or obtain information.
Interviews and selects office staff; provides orientation, counseling, evaluation and discipline in accordance with departmental standards; determines, provides and/or oversees training needs of employees; assigns and periodically reviews work for effectiveness; makes work schedules and approves leave time.
Provides the full range of office services to the public in person, over the phone and through written correspondence; handles the most complex transactions and resolves customer complaints; performs related duties as required.
Considerable knowledge of the functions and activities of the Department of Motor Vehicles; considerable knowledge of and ability to apply motor vehicle laws and regulations; considerable knowledge of the principles of office systems and procedures; considerable knowledge of clerical detail and recordkeeping including financial recordkeeping; supervisory ability; skill in handling and counting money; skill in the operation of office equipment; considerable interpersonal skills; oral and written communication skills; ability to utilize computer software.
Seven (7) years of clerical experience.
Four (4) years of the General Experience must have involved the issuance of a variety of official documents requiring the examination of applications and supporting documentation including one (1) year in a supervisory capacity.
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years.
2. One (1) year as a Motor Vehicle Branch Supervisor may be substituted for the General and Special Experience.
3. Two (2) years as a Head Motor Vehicle Examiner may be substituted for the General and Special Experience.
This replaces the existing specification for the class of Motor Vehicle Branch Operations Supervisor 1 in Salary Group AR 25 approved effective July 17, 2012. (Revised to modify Substitutions Allowed)
5791A 7/14/15 cm