PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Motor Vehicles, within a small section of the central office this class is accountable for supervising all staff and activities which may include the examination, processing, and issuance of operators' licenses and/or registrations or advanced-level clerical activities which directly support one of the specialized units.
GUIDELINES FOR JOB CLASS USE
This class is to be used for those positions with full supervisory responsibility over Motor Vehicle Examiners and/or their assigned staff in an office with a maximum of twenty (20) full-time employees. Incumbents must report to a managerial or administrative employee. The class is not intended for positions acting as working supervisors or as assistants to higher-level supervisors, nor for supervisory positions over offices of a general clerical nature (where knowledge of motor vehicle laws, regulations and policies is not necessary to perform the job successfully.)
Receives general direction from a Motor Vehicle Assistant Division Chief, Motor Vehicle Division Chief or other employee of higher grade.
Supervises Motor Vehicle Examiners and/or other assigned office staff.
EXAMPLES OF DUTIES
Performs a wide range of supervisory, administrative, and direct service duties as follows: supervises office staff and activities; interviews job applicants; provides orientation, training, counseling, evaluation and discipline in accordance with departmental standards; establishes work schedules and prioritizes workload; approves leave time; assigns duties and reviews results for accuracy, effectiveness, and conformance with policy; reviews and evaluates courtesy and attitude of staff toward the public and other employees; studies and evaluates office tasks performed to assess ongoing training or procedural needs; develops and/or revises office forms and procedures as required; maintains a variety of records, prepares office reports and correspondence; insures proper maintenance of office equipment; orders supplies and maintains inventory control; maintains control and is accountable for security of equipment, official documents and fees collected; performs full range of office services; provides and obtains information from a variety of people within and outside department; handles most difficult office situations; resolves customer complaints, may be involved in office activities concerning issuance of official motor vehicle documents; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of departmental functions and activities; considerable knowledge of office systems and procedures; knowledge of record keeping including financial record keeping; skill in operating office equipment; considerable interpersonal skills; oral and written communication skills; skill in examining documents to determine compliance with established requirements; ability to read, understand and apply motor vehicle laws, regulations, policies and procedures; supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of clerical experience, two (2) years of which must have involved the issuance of official documents requiring the examination of applications and supporting documentation or performing clerical tasks at the level of Office Assistant in the Department of Motor Vehicles.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
1. College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience to a maximum of two (2) years.
2. Two (2) years as a Motor Vehicle Examiner or one (1) year as a Motor Vehicle Examiner Specialist may be substituted for the General Experience.
3. Two years as an Office Assistant or one year as a Head Clerk in the Motor Vehicle Department may be substituted for the General Experience.
JOB CLASS DESIGNATION
(07)-ADMN CLERICAL (NP-3)
This replaces the existing specification for the same class in Salary Group CL 19 approved effective February 29, 2008. (2009 SCOPE Review)