PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class is accountable for supervising mail service personnel in a mail service operation.
GUIDELINES FOR JOB CLASS USE
Supervises a staff of mail service personnel (usually 1-5) involved in mail service operations.
Receives general direction from an employee of higher grade.
Supervises assigned staff.
EXAMPLES OF DUTIES
Schedules, assigns, oversees and reviews the work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans mail service unit work; establishes and maintains mail service unit procedures; develops or makes recommendations on the development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares reports and correspondence; reviews equipment and may advise for purchasing; maintains meters, vehicles and scales and accessory mailing equipment; investigates complaints; participates in mail service operations; prepares purchase order requests; assists in resolutions of agency mailing problems; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of U.S. Postal Service regulations, rates, and classes of mail; knowledge of office management procedures; interpersonal skills; oral and written communication skills; ability to recognize equipment problems and prescribe repairs; ability to perform basic arithmetic computations; ability to utilize computer software; ability to operate computerized and mechanical postal processing equipment; mechanical ability; supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Four (4) years of experience in a mail service operation involving the operation and maintenance of mail service equipment.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in a lead capacity.
Note: For State Employees this is interpreted at or above the level of Lead Mail Handler.
Incumbents in this class may be required by the appointing authority to possess and retain appropriate current licenses, permits and/or certifications.
1. Incumbents in this class must have adequate physical strength, stamina, physical agility and visual and auditory acuity, and must maintain such physical fitness as to be able to perform the duties.
2. A physical examination may be required.
Incumbents may be required to do some lifting of moderate to heavy weights.
JOB CLASS DESIGNATION
(7)-Skilled Craft Workers
This replaces the existing specification for the class of Mail Service Supervisor 1 in Salary Group TC 16 approved effective November 20, 2003. (2013 SCOPE review)