At the Connecticut Lottery Corporation, this class is accountable for supervising staff engaged in processing lottery claims.
Receives general direction from the Vice President of Administration and Operations or other employee of higher grade.
Supervises technical and clerical staff.
EXAMPLES OF DUTIES
Schedules, assigns, oversees and reviews the work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans work; establishes and maintains procedures; develops or makes recommendations on the development of policies and standards; acts as liaison with other operating units, agencies and outside officials regarding policies and procedures; prepares reports and correspondence; is responsible for the review of lottery claims for accuracy and completeness; reviews and corrects the computer run-off of lottery prize claimants; determines ticket status of claims submitted for prizes which are rejected by the computer; inputs ticket status changes to computer when necessary; analyzes and reports on unusual trends in claiming activities; may supervise the claiming and application processing activities of a subscription lottery; may supervise the sale of lottery tickets in the reception area; may perform related recordkeeping duties; performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of relevant agency policies and procedures; considerable knowledge of relevant state and federal laws, statutes and regulations pertaining to the lottery; knowledge of methods and procedures involved in high volume claims processing including methods of pre-and post-audit; some knowledge of information technology terminology; considerable interpersonal skills; considerable oral and written communications skills; ability to utilize computer software; supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of experience in general business management, sales management, lottery sales or recordkeeping.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
JOB CLASS DESIGNATION
(16)-ADMIN & RESID (P-5)
This replaces the existing title of and specification for the class of Special Revenue Lottery Claims Supervisor in Salary Group AR 18 approved effective October 1, 1987. (2012 SCOPE Review)