At the Connecticut Lottery Corporation, this class is accountable to review and approve all lottery claims and for supervising staff engaged in processing all lottery claims, including multi-million dollar and “for life” prizes, processed at Lottery Headquarters and for providing training and oversight of claims operations for a statewide network of privately owned High Tier Claims Centers.
Receives general direction from the Director of Security or other employee of higher grade.
Supervises technical and clerical staff and oversees multiple retailer operated High Tier Clams Centers across the state.
EXAMPLES OF DUTIES
Schedules, assigns, oversees and reviews the work of staff;
Provides staff training and assistance;
Completes and conducts performance evaluations;
Participates in the hiring process for new employees;
Determines priorities and plans work;
Establishes and maintains procedures;
Develops or makes recommendations on the development of policies and standards;
Acts as liaison with other operating units, agencies and outside officials regarding policies and procedures;
Prepares reports and correspondence;
Reviews documentation and gives final authorization for payment of claims (by mail and in-person) of over $100 million worth of prizes annually.
Monitors adherence to State and Federal tax laws, applicable statuses and administrative regulations and lottery rules and procedures;
Initiates payments for Retailer Selling Incentives;
Oversees the collection, use and storage of highly sensitive and personally identifiable information;
Works collaboratively with other state agencies to process legal garnishments of lottery winnings;
Resolves inquiries regarding lottery procedures, tickets and payouts with both lottery players and retailers;
Collaborates with Security on unusual trends in claiming activities and determines need for referral
for further investigation;
Supervises selling and cashing of lottery tickets, cash handling and balancing, bank deposits and
Interacts with public throughout the workday;
Oversees all activity in the Lottery lobby including visitors, claimants, deliveries, ticket selling and
cashing and promotional displays;
Is responsible for training and overseeing multiple statewide retailer operated High Tier Claims Centers with all claiming activity, including technical support, auditing of claims, resolving errors, and evaluating performance;
Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Considerable knowledge of relevant agency policies and procedures;
Considerable knowledge of relevant state and federal laws, statutes and regulations pertaining to the lottery;
Considerable knowledge of office systems and procedures;
Knowledge of methods and procedures involved in high volume claims processing;
Considerable interpersonal skills;
Considerable oral and written communications skills;
Considerable problem solving and trouble shooting skills;
Skill in performing arithmetical computations;
Ability to demonstrate good judgement and analytical thinking in a fast-paced atmosphere with zero tolerance for errors;
Ability to keep accurate records and prepare reports;
Ability to utilize computer software;
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Five (5) years of experience in general business management, sales management, lottery sales or recordkeeping.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
JOB CLASS DESIGNATION
(16)-ADMIN & RESID (P-5)
This replaces the specification for the class of Lottery Claims Supervisor in Salary Group AR 18 approved effective February 15, 2012. (Revised to modify content and re-evaluate duties) Item No. 22-108