In the Department of Labor this class is accountable for such activities as program development, automation support, grants and contract development, monitoring and evaluation or training and/or technical assistance to field staff or centrally located direct service providers. The class may function in such areas as Operational Support, Appeals, Program Policy and Staff Development.
Works under the general supervision of a Labor Department Programs and Services Coordinator or other employee of higher grade.
May lead professional and other staff as assigned.
EXAMPLES OF DUTIES
Performs such activities as program development, automation support, grants and contract development, monitoring and evaluation or training and/or technical assistance to field staff within various units or program areas;
Develops and presents training programs in assigned functional areas;
Identifies problem areas and recommends corrective action to remedy deficiencies in meeting program goals;
Monitors programs and activities for completeness, compliance with legal mandates, fiscal requirements, efficiency and customer satisfaction;
Assists in planning and development of new programs;
Analyzes need for new or enhanced data processing capability within programs and facilitates development or modification of systems to meet program needs;
Analyzes impact of state and/or federal legislation and regulations on departmental programs and procedures;
Adapts federal regulations for state use and develops appropriate procedures for implementation;
Develops procedural manuals and drafts informational memorandums;
Prepares federal, state and/or agency reports;
May speak before professional groups and labor organizations, municipalities, employers or community groups regarding programs and services;
May serve as a team leader assigned to conduct program reviews of various unit operations;
May provide input regarding budget requests within functional and/or program areas;
May conduct investigations and monitor internal security procedures;
Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Job Service, Unemployment Compensation or Employment and Training programs;
relevant state and federal laws, statutes and regulations;
effective interviewing techniques;
oral and written communications skills;
problem solving skills;
interpret and analyze laws, policies, regulations and legal precedents;
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Seven (7) years of technical level experience performing Job Service, Unemployment Insurance or Employment and Training functions.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in program development, automation support, grants and contract development, monitoring and evaluation or training and/or technical assistance.
NOTE: For state employees this experience is interpreted at the level of a Labor Department Associate Community Services Representative performing work in the targeted program area.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training may be substituted for the General experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
A Master's degree in public administration, business management or a closely related area may be substituted for one (1) additional year of the General Experience.
For state employees one (1) year of experience as a Labor Department Adjudications Specialist, Labor Department Career Development Specialist or Labor Department Business Services Specialist performing technical work in the targeted program area may be substituted for the General and Special Experience.
Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e. must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Resource Associate in a veterans program position must meet the eligibility requirements under Title 38.
Incumbents in this class may be required to travel.
Incumbents in this class may be required to speak a foreign language.
Labor Department employees hired on and after April 19, 2002 or who are appointed to P-2 bargaining unit titles on or after that date are eligible for the following class code and compensation level when appointed, promoted or transferred to this class title.
5250 LABOR DEPARTMENT RESOURCE ASSOCIATE (SH 20)
JOB CLASS DESIGNATION
(12)-SOCIAL SERV (P-2)
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.
This replaces the existing specification for the class of Labor Department Resource Associate in Salary Group SH 20 approved effective July 31, 2009. (Revised to modernize format and add an Acknowledgement section) Final No. 23-237